Senior Claims Advisor & Strategy Consultant

Lockton; Chicago (IL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

12‑week paid parental leave

Community involvement

Rolex for 10-year anniversary

Job summary

Lockton Companies LLC in Chicago, Illinois seeks a seasoned claims professional to advise clients on coverage, evaluate loss scenarios, and advocate for favorable outcomes. This role emphasizes negotiating with insurers, developing service plans, and delivering high-quality client service.

The position requires strong interpersonal and analytical skills, 5+ years of claims experience, and a solid grasp of commercial property/casualty coverages.

Qualifications

• Bachelor’s degree in a business-related program or equivalent education and/or experience required.
• Industry designations a plus: AIC, CIC, ARM, or CPCU
• 5+ years claim experience with insurance broker, carrier or third-party claim administrator
• Strong knowledge of commercial property/casualty coverages and claims
• Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
• Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
• Ability to organize, analyze & present claims/loss data
• Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
• Proven ability to organize & manage time in order to meet deadlines
• Demonstrated ability to understand and execute oral and written instruction
• Demonstrated professional and tactful negotiation and persuasion skills
• Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
• Ability to communicate professionally with internal and external clients and develop strong client relationships
• Demonstrated analytical and problem-solving skills, including research and investigation
• Demonstrated understanding of when to proceed alone and when to involve other Associates
• Extensive insurance industry knowledge through experience and/or course work
• Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner

Responsibilities

• Provide claim advice to clients including evaluating coverage for loss scenarios and advising on coverage issues
• Evaluate claim processes and author solutions for improvement; negotiate best-in-class claim handling procedures with insurers and third-party claim administrators
• Participate in formal presentations to prospective and current clients (e.g., Claim Strategy Meetings, Claim Service Capabilities Presentations)
• Develop Claims Reporting Procedures for external clients
• Develop and maintain Service Plans for external clients
• Ensure Lockton policies, procedures and standards are followed
• Deliver customer service as directed
• Attend staff and department meetings, educational workshops, and industry/trade meetings

Skills

Interpersonal skills

Communication skills

Time management

Data analysis

Negotiation

Microsoft Office

Education

Bachelor’s degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Lockton Companies LLC in Chicago, Illinois seeks a seasoned claims professional to advise clients on coverage, evaluate loss scenarios, and advocate for favorable outcomes. This role emphasizes negotiating with insurers, developing service plans, and delivering high-quality client service.

The position requires strong interpersonal and analytical skills, 5+ years of claims experience, and a solid grasp of commercial property/casualty coverages.