Senior Project Manager – ITSM / ServiceNow

Inabia Software & Consulting Inc.; New York (NY); Hybrid; USD 145,000 - 165,000; Full time

Job summary

Inabia Software & Consulting Inc. is seeking a Senior Project Manager for ITSM / ServiceNow to lead enterprise-scale implementations. This hybrid role located in New York City requires 14-20 years of IT experience and at least 8 years in project management, managing fixed-price projects, particularly in ServiceNow environments. The candidate should possess strong leadership and communication skills and certifications like PMP or ITIL are preferred. The annual compensation range is targeted between $145,000 and $165,000 plus bonuses.

Qualifications

• 14-20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
• Proven experience managing fixed-price projects from the vendor/consulting side.
• Successfully delivered 2-3 end-to-end ServiceNow ITSM implementations.
• Experience leading implementations involving ITSM, CMDB, ITAM, ITOM, and Custom ServiceNow workflows.
• PMP, ITIL, or ServiceNow certifications preferred.

Responsibilities

• Lead end-to-end ServiceNow implementations in fixed-price delivery models.
• Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
• Own project planning, execution, governance, budgeting, risk management, and client communications.
• Serve as the primary client-facing delivery lead throughout the project lifecycle.
• Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.

Skills

IT Services & Consulting background

Stakeholder management

Communication skills

Governance experience

Change management

Delivery methodologies (Waterfall, Hybrid)

ServiceNow ITSM expertise

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Senior Project Manager – ITSM / ServiceNow

Location: Hybrid – New York City, NY (Wednesday/Thursday onsite) Travel: Bi-weekly travel acceptable for non-local candidates Experience Required: 14–20 years Compensation: Target Base: $145,000–$165,000 + bonuses

Company Overview

At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.

Role Overview

We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.

The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.

Key Responsibilities

Program Delivery & Governance

• Lead end-to-end ServiceNow implementations in fixed-price delivery models.
• Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
• Own project planning, execution, governance, budgeting, risk management, and client communications.
• Ensure adherence to project milestones, financial controls, and contractual obligations.

Fixed-Price Delivery Management

• Maintain strict control over project scope, deliverables, and acceptance criteria.
• Manage change requests, financial forecasting, burn rates, and project profitability.
• Identify and mitigate delivery risks, escalations, and resource constraints proactively.

Client Engagement

• Serve as the primary client-facing delivery lead throughout the project lifecycle.
• Facilitate executive steering committee meetings, status reporting, and stakeholder communications.
• Lead requirement workshops and align business objectives with technical delivery.

Team Leadership

• Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.
• Coordinate offshore/onshore delivery models and vendor collaboration.
• Mentor project teams while driving accountability and delivery excellence.

Required Qualifications

• 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
• Proven experience managing fixed-price projects from the vendor/consulting side.
• Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.
• Experience leading implementations involving:
  • ITSM
  • CMDB
  • ITAM
  • ITOM
  • Custom ServiceNow workflows
• Strong IT Services & Consulting background.
• Deep understanding of Waterfall and Hybrid delivery methodologies.
• Strong stakeholder management, communication, and governance experience.
• PMP, ITIL, or ServiceNow certifications preferred.
• Bachelor’s degree required.

Preferred Qualifications

• Public sector or government project experience
• Experience managing geographically distributed teams
• Strong change management and organizational transformation experience

Interview Process

1. Virtual interview with Lead PM
2. Virtual or onsite interview with Delivery Manager
3. Final onsite interview with Hiring Manager

What Makes You Successful

• Strong executive communication and stakeholder management skills
• High accountability and ownership mindset
• Ability to thrive in complex fixed-price delivery environments
• Strong operational discipline and financial management capability
• Confident leadership style aligned with consulting delivery excellence