Senior ITSM & ServiceNow Program Leader

Inabia Software & Consulting Inc.; New York (NY); Hybrid; USD 145,000 - 165,000; Full time

Job summary

Inabia Software & Consulting Inc. is seeking a Senior Project Manager for ITSM / ServiceNow to lead enterprise-scale implementations. This hybrid role located in New York City requires 14-20 years of IT experience and at least 8 years in project management, managing fixed-price projects, particularly in ServiceNow environments. The candidate should possess strong leadership and communication skills and certifications like PMP or ITIL are preferred. The annual compensation range is targeted between $145,000 and $165,000 plus bonuses.

Qualifications

• 14-20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
• Proven experience managing fixed-price projects from the vendor/consulting side.
• Successfully delivered 2-3 end-to-end ServiceNow ITSM implementations.
• Experience leading implementations involving ITSM, CMDB, ITAM, ITOM, and Custom ServiceNow workflows.
• PMP, ITIL, or ServiceNow certifications preferred.

Responsibilities

• Lead end-to-end ServiceNow implementations in fixed-price delivery models.
• Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
• Own project planning, execution, governance, budgeting, risk management, and client communications.
• Serve as the primary client-facing delivery lead throughout the project lifecycle.
• Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.

Skills

IT Services & Consulting background

Stakeholder management

Communication skills

Governance experience

Change management

Delivery methodologies (Waterfall, Hybrid)

ServiceNow ITSM expertise

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Inabia Software & Consulting Inc. is seeking a Senior Project Manager for ITSM / ServiceNow to lead enterprise-scale implementations. This hybrid role located in New York City requires 14-20 years of IT experience and at least 8 years in project management, managing fixed-price projects, particularly in ServiceNow environments. The candidate should possess strong leadership and communication skills and certifications like PMP or ITIL are preferred. The annual compensation range is targeted between $145,000 and $165,000 plus bonuses.