Senior Project Manager, Genesys Cloud Migration

Amtex Enterprises,Inc; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Amtex Enterprises Inc. is seeking a Senior Project Manager to lead a Genesys Cloud migration in Austin, TX. The role covers end-to-end project management, design discussions, data migration, and thorough testing to ensure a flawless transition.

This is a long-term engagement requiring strong leadership and cross-functional collaboration. The ideal candidate brings deep Genesys Engage experience, expertise in CCaaS, integration, and an ability to work in a fast-paced environment with ambiguous

Qualifications

• 6–8 years of experience in product, project, or program management.
• 5+ years of experience with Genesys Engage or equivalent.
• Bachelor's, Master's, or MBA or equivalent experience.

Responsibilities

• Develop a detailed migration plan with timelines, resource needs, risk management, and mitigations.
• Lead design discussions for the target architecture focusing on scalability and reliability.
• Document integration points and ensure compatibility with existing systems and third-party apps.
• Coordinate with cross-functional teams on data migration, configuration replication, and system setup.
• Oversee testing and validation of the new environment and ensure functions work as intended.
• Document all migration processes, configurations, and changes.
• Provide regular status updates to senior management and stakeholders.

Skills

Project management

Stakeholder communication

Team leadership

Education

Bachelor's/Master's/MBA or equivalent

Tools

Project management tools

Job description

Job Title: Senior Project Manager, Genesys Cloud Migration
Location: Austin, TX- 5 Days onsite.
Duration: 12+ Months
Rate: Open- Keep competitive

Role summary

We are seeking a highly skilled and technical Genesys Engage migration Project Manager. The ideal candidate will have extensive experience with Genesys Engage and various CCaaS, and will be responsible for end to end project management and migration of our existing Genesys Engage environment a new platform. This role requires deep technical expertise, strong problem-solving skills, and the ability to work multi-functionally with other teams to ensure a flawless transition. This person is proactive, driven, and loves working in a fast paced and at times ambiguous environment where their work helps clarify and set direction for the processes and technologies that they’ll touch. We’re looking for an excellent project coordinator, an innovator, a deep thinker, a relationship builder, a phenomenal communicator, a team builder, and someone who works comfortably within the details but without losing sight of the larger strategy we’re driving. If this sounds like you, we’d love to talk with you.

Description

• Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.
• Lead discussions about the design of the target architecture, ensuring scalability, reliability, and compliance with standard methodologies.
• Document integration points and ensure compatibility with existing systems and third-party applications.
• Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.
• Lead teams through thorough testing and validation of the new environment to ensure all functionalities are working as expected.
• Document all processes, configurations, and changes made during the migration.
• Work closely with partners to ensure clear communication and alignment on migration objectives.
• Provide regular status updates and progress reports to senior management and other relevant parties.
• Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.
• Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
• Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.
• Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.

Minimum Qualifications

• Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role
• Minimum of 5 years of experience with Genesys Engage platform or equivalent
• Bachelors, Masters, or MBA or equivalent experience

Preferred Qualifications

• Proven experience in migrating from Genesys Engage alternative platforms
• Deep understanding of Genesys Engage architecture, components, and functionalities.
• Proficient in CCaaS, including architecture, APIs, and integration capabilities.
• Experience with database management and data migration techniques.
• Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
• Excellent problem-solving and analytical skills.
• Strong communication and social skills.
• Ability to work independently and as part of a team.
• Meticulous with strong organizational skills.
• Genesys Certified Professional (GCP) in Engage and/or Cloud.
• Experience with Agile methodologies and project management tools.
• Familiarity with cloud-based infrastructure (AWS, Azure, etc.).