Technical Project Manager & Data Architect

Tata Consultancy Services; Austin (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Tata Consultancy Services in Austin, TX is seeking an experienced Technical Project Manager and Data Architect to oversee a large contact center platform migration. You will manage business data, reporting needs, and cross-functional coordination across data design, testing, and change control.

The role requires strong communication, enterprise data warehouse experience, and expertise in data reporting, ensuring data integrity and continuity between platforms during the migration.

Qualifications

• Strong written and verbal communication skills.
• Technical project management.
• Change control and testing management.
• Enterprise data warehouse experience.
• Business operational and historical reporting.

Responsibilities

• Lead migration activities for a large contact center platform, coordinating with cross-functional teams.
• Define and socialize data and reporting designs and end-to-end data flows.
• Document reporting semantics, changes, and data lineage; coordinate testing and data integrity checks.
• Develop and execute data testing plans and ensure data integrity across old and new platforms.
• Communicate project status and business reporting impacts with stakeholders throughout the migration.

Skills

Communication skills

Technical PM

Change control

Data warehouse

Reporting

Tools

Snowflake / AWS

SQL

Tableau

Maestro

Monsterboard

Prism / Core

DataDoor

UDM

Job description

Job Description

Help with a large contact center platform migration. Ideally, a good communicator with experience in large enterprise projects, data warehousing, technical documentation, and project management and/or data architecture. Contact center tech experience, particularly Genesys, is a plus. An experienced technical project manager and data architect to manage the business data and reporting needs of a large contact center platform migration project. Work closely with other cross-functional teams to deliver data and reporting design, documentation, change coordination, and testing during the migration of its contact center platform which is shared with other business units. This individual will shepherd the data and reporting design of the project, coordinate changes to reporting semantics and other instruments, regularly socialize project status updates and business reporting impacts with stakeholders, document the new end-to-end data flows and objects, develop and execute data testing, and ensure data integrity and business continuity between both old and new platforms within the existing reporting infrastructure.

Required Qualifications

• Strong written and verbal communication skills
• Technical project management
• Change control and testing management
• Enterprise data warehouse experience
• Business operational and historical reporting

Preferred Qualifications

• Contact center experience
• Genesys Engage and/or Cloud CX
• Genesys ICON and/or A3S
• DataHub, data stewardship, knowledge management
• Snowflake / AWS, SQL
• Tableau
• in-house tools: Maestro, Monsterboard, Prism / Core, DataDoor, UDM

Location: Austin,TX (3 days in office)

Salary Range: $100,000-$130,000 a year