Genesys Cloud CX Architect & AI-Driven Contact Center Lead
Compunnel, Inc.
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Job summary
Compunnel, Inc. is looking for a Genesys Developer/Architect to enhance and modernize their contact center solutions. You will lead initiatives in Genesys platform enhancement, AI capabilities, and cloud migration, serving as a technical expert in the architecture and delivery of scalable solutions.
The ideal candidate should possess 3–5 years of experience with Genesys solutions, particularly Genesys Cloud CX, and excel in troubleshooting complex environments. Strong communication and stakeholder management skills are essential for ensuring successful project outcomes.
Qualifications
- 3–5 years of experience implementing Genesys solutions.
- Strong hands-on experience with Genesys Cloud CX.
- Experience supporting contact center operations.
- Experience with cloud migration projects.
- Strong troubleshooting skills in production environments.
- Knowledge of Telecom technologies.
Responsibilities
- Design and implement Genesys solutions.
- Support migration to Genesys Cloud CX.
- Conduct stakeholder engagement for requirements.
- Troubleshoot issues within the Genesys platform.
- Create technical documentation and architecture diagrams.
Skills
Job description
Compunnel, Inc. is looking for a Genesys Developer/Architect to enhance and modernize their contact center solutions. You will lead initiatives in Genesys platform enhancement, AI capabilities, and cloud migration, serving as a technical expert in the architecture and delivery of scalable solutions.
The ideal candidate should possess 3–5 years of experience with Genesys solutions, particularly Genesys Cloud CX, and excel in troubleshooting complex environments. Strong communication and stakeholder management skills are essential for ensuring successful project outcomes.
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