Senior Project Manager - Enterprise Pharmacy Implementations

Outcomes Operating Inc; Washington Township (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

HSA and FSA

Paid Parental Leave

Job summary

Outcomes Operating Inc. is seeking a Senior Project Manager to lead the delivery of complex enterprise customer implementations across our software and services portfolio.

You will serve as the primary project leader for high-value customers, coordinating multiple internal and external stakeholders to ensure on-time, on-scope adoption. You will manage end-to-end projects, collaborate with cross-functional teams, and drive governance, risk management, and customer success transitions.

Qualifications

• Strong knowledge of enterprise software implementation methodologies and project management best practices.
• Experience managing large-scale cross-functional implementation projects with multiple stakeholders.
• Excellent executive communication and presentation skills.
• Strong organizational and time management skills with exceptional attention to detail.
• Experience facilitating executive meetings and steering committees.
• Ability to proactively identify project risks and develop mitigation strategies.
• Knowledge of software implementation lifecycle and customer onboarding best practices.
• Familiarity with pharmacy management systems, healthcare software, or healthcare operations preferred.
• Proficiency with Salesforce, TaskRay, Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint preferred.

Responsibilities

• Lead end to end implementation projects for enterprise and strategic customers, from kickoff through go-live and transition to Customer Success.
• Serve as primary project contact for executive stakeholders, providing strategic guidance, status updates, and issue resolution.
• Develop comprehensive project plans, timelines, milestones, resource allocations, and governance frameworks.
• Coordinate cross-functional teams including Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing, and vendors.
• Facilitate executive steering committee meetings, project status reviews, risk assessments and decisions.
• Identify, manage, and mitigate risks, dependencies, scope changes, and escalations.
• Drive accountability across teams to deliver on schedule and milestones.
• Manage multiple concurrent enterprise implementations with varying complexity.
• Partner with customer leadership to understand objectives, workflows, requirements and readiness.
• Collaborate with technical teams to coordinate integrations, data migration, networking, configuration and testing.
• Maintain current implementation documentation, artifacts, and communication plans.
• Monitor project health using KPIs and forecast timelines, risks, and resources.
• Lead change management activities including scope evaluation and impact analysis.
• Facilitate post-implementation reviews and improve methodologies and tools.
• Contribute to development and standardization of enterprise implementation processes.
• Mentor implementation team members on complex engagements.

Skills

Enterprise PM

Stakeholder management

Executive communication

Time management

Risk management

Analytical skills

Software lifecycle

Healthcare software

Salesforce

TaskRay

MS Office

Education

Bachelor's degree

PM Certification

Healthcare experience

Tools

Salesforce

TaskRay

Microsoft Office

Excel

Job description

Outcomes Operating Inc. is seeking a Senior Project Manager to lead the delivery of complex enterprise customer implementations across our software and services portfolio.

You will serve as the primary project leader for high-value customers, coordinating multiple internal and external stakeholders to ensure on-time, on-scope adoption. You will manage end-to-end projects, collaborate with cross-functional teams, and drive governance, risk management, and customer success transitions.