Senior Project Manager, Pharmacy System Implementations

Outcomes®; Dublin (OH); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Flexible PTO

401k with company match

HSA/FSA

Parental leave

Wellness program

Holiday pay

Job summary

Outcomes® is seeking a Senior Project Manager to lead complex enterprise customer implementations across its software and services portfolio. You will act as the primary project leader for high-value clients, coordinating across internal teams and external vendors to ensure on-time delivery and successful adoption.

You will develop implementation strategies, proactively manage risks, and maintain governance across projects while aligning with customer objectives and business results.

Qualifications

• Strong knowledge of enterprise software implementation methodologies and lifecycle.
• Experience managing large-scale, cross-functional implementations with multiple stakeholders.
• Excellent executive communication and presentation skills.
• Proven organizational and time-management skills with attention to detail.
• Experience facilitating executive meetings and steering committees.
• Ability to identify risks and develop mitigation strategies.

Responsibilities

• Lead end-to-end implementation projects for enterprise customers from kickoff to go-live and transition to Customer Success.
• Serve as the primary project contact for executive stakeholders, providing strategic guidance and issue resolution.
• Develop comprehensive project plans, timelines, milestones, and governance frameworks.
• Coordinate cross-functional teams including Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing and vendors.
• Facilitate steering committee meetings, status reviews, risk assessments, and decision sessions.
• Identify and mitigate project risks, dependencies, scope changes, and escalations.
• Drive accountability to ensure deliverables meet schedule and milestones.
• Manage multiple concurrent implementations with varying complexity and timelines.
• Collaborate with customer leadership to understand objectives, workflows, and requirements.
• Coordinate integrations, data migration, networking, configuration, and testing with technical teams.
• Maintain current project artifacts, documentation, and communication plans.
• Monitor health using KPIs and forecast timelines, risks, and resource needs.
• Lead change management activities including scope evaluation and impact analysis.
• Conduct post-implementation reviews and drive process improvements.
• Contribute to standardized enterprise processes, templates, governance, and best practices.
• Mentor team members and provide guidance on complex engagements.

Skills

Enterprise software

Executive communication

Cross-functional leadership

Risk management

Project governance

Stakeholder management

Organizational alignment

Problem solving

Education

Bachelor's degree or equivalent experience

Project Management Certification (preferred)

Pharmacy/Healthcare experience

Tools

Salesforce

TaskRay

Microsoft Office (Excel, PowerPoint, Teams, SharePoint)

Job description

Outcomes® is seeking a Senior Project Manager to lead complex enterprise customer implementations across its software and services portfolio. You will act as the primary project leader for high-value clients, coordinating across internal teams and external vendors to ensure on-time delivery and successful adoption.

You will develop implementation strategies, proactively manage risks, and maintain governance across projects while aligning with customer objectives and business results.