Director, Account and Program Management

Orsini; Elk Grove Village (IL); Hybrid; USD 155,000 - 170,000; Full time

Benefits offered by this job

Medical Coverage

401(k) with employer match

Tuition reimbursement

Generous PTO

Job summary

Orsini is seeking a Director, Account and Program Management to bridge PM and Operations, ensuring aligned launches and proactive execution. The role emphasizes data-driven decisions, leadership, and cross-functional collaboration across specialty pharmacy services.

You will oversee strategy, oversee process improvements, and travel for quarterly reviews to optimize product launches and client outcomes.

Qualifications

• Doctor of Pharmacy (PharmD) degree from an accredited college or school of pharmacy preferred.
• Active, unrestricted pharmacist license in good standing.
• Must maintain pharmacist licensure as required for the assigned state(s) or jurisdiction(s).
• 8–12 years of relevant professional experience, including 3–5 years of people management, supervisory, or team leadership experience.
• Experience with rare and orphan disease programs preferred.
• Experience with HUB services and specialty pharmacy operations preferred.

Responsibilities

• Bridge PM and Operations to align all stakeholders for each launch.
• Drive launch success by identifying gaps and ensuring proactive teams.
• Use data to monitor launches and identify trends for improvement.
• Address roadblocks before they impact launches.
• Lead and coach a high-performing Program Management team.
• Travel for quarterly business reviews and meetings as needed.
• Provide leadership and accountability across cross-functional teams.

Skills

Patient support

Project management

Partnerships

Communication

Leadership

Data analysis

Problem solving

Team leadership

Multi-priority management

Education

PharmD degree

Tools

Visio

Excel

Job description

Careers with real impact.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third‑party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

LOCATION

Hybridbased out of either the Elk Grove Village,ILor Columbus, OH pharmacy

Travel %: ≤20-30%

COMPENSATION

The anticipated salary range for this position is based on work location and pharmacist licensure:

Elk Grove Village, IL

• Licensed Pharmacist: $155,000–$170,000 annually
• Non-Pharmacist: $115,000–$130,000 annually

Columbus, OH

• Licensed Pharmacist: $145,000–$160,000 annually
• Non-Pharmacist: $110,000–$125,000 annually

Actual compensation will be determined based on factors such as experience, qualifications, licensure, and other job‑related considerations.

POSITION SUMMARY

TheDirector,Account and Program Management, servesas the intermediary between the ProgramManagement (PM) and Operations (Ops) teams, ensuring seamless coordination and collaboration to drivepre- and post-launchsuccess.This individual will alsobe responsible forensuringstrategicandinsightdriven approach with current accounts.The ideal candidate will have a strong ability to analyze data,identifygaps in processes, and implement expedited solutions that enhance efficiency and collaboration. This rolealso includes direct people management responsibilities, providing leadership, coaching, and engagement within theProgram Managementteam. Theywill work closely with key stakeholdersacross functionstoaccelerate the success of product launches and ensure the operational teams are proactive in addressing challenges before they arise.The role requires consistent travel for quarterly business reviews, manufacturer meetings, and other business engagements as needed.

ESSENTIAL DUTIES

• Intermediary Role:Serve as the key bridge between the ProgramManagement and Operations teams, ensuring that all stakeholders are aligned and working toward success for each launch.
• Launch Success Management: Drive the successful launch of alllaunches byidentifyinggaps,facilitatingcommunication, and ensuring that operations and project management teams are accountable and proactive in their approach.
• Data-Driven Decision Making: Use data and analytics tomonitorand assess the performance of launches,identifytrends and areas for improvement to ensure the efficient delivery of services.
• Challenge Resolution: Work closely with key stakeholders, toanticipateand address potential roadblocks or challenges before they become obstacles to launch success.
• Collaboration & Accountability: Foster a culture of collaboration between teams while holding both Project Management and Operations accountable for proactive problem‑solving and timelyexecution.
• Process Optimization: Recognize trends across launches and develop strategies to create efficiencies, streamline processes, and enhance the overall success rate of launches.
• Continuous Improvement: Provide regular feedback to senior leadership on the performance of launches, offering actionable insights for continuous improvement and ensuringa high levelof service for specialty pharmacy clients
• People Management & Leadership: Lead, mentor, and develop a high‑performing team, ensuring accountability, professional growth, and collaboration. Provide guidance and performance feedback to drive results and engagement.
• Perform other duties or projects as assigned.

SKILLS & COMPETENCIES

• Extensive knowledge of customized patient support services for specialty drugs.
• Strong project management and program implementation experience.
• Proven ability to build andmaintainmanufacturer partnerships.
• Excellent verbal and written communication skills
• Strong leadership and organization skills with attention to detail.
• Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Visio).
• Ability to analyze data,identifytrends, and develop actionable insights.
• Strong problem-solving skills with the ability to manage multiple priorities.

QUALIFICATIONS

• Doctor of Pharmacy (PharmD) degree from an accredited college or school of pharmacy preferred.
• Active, unrestricted pharmacist license in good standing.
• Must maintain pharmacist licensure as required for the assigned state(s) or jurisdiction(s).
• 8–12 years of relevant professional experience, including 3–5 years of people management, supervisory, or team leadership experience.
• Experience with rare and orphan disease programs preferred.
• Experience with HUB services and specialty pharmacy operations preferred.

EMPLOYEE BENEFITS

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.

For more information about E-Verify, please review the official notices below:

E-Verify Participation Poster (English & Spanish):

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Poster (English & Spanish):

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf