Senior Program Manager — Remote & Customer-Focused

Celestica; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly workplace

Job summary

Celestica is seeking a Customer Business Unit Program Management Senior Manager to ensure customer-focused teams meet needs and expectations. You will manage delivery schedules, new product introductions, and quality plans while guiding complex programs to on-time, profitable outcomes.

You will collaborate with Sales and Business Development to craft competitive quotes for manufacturing, repair, or design services, and lead follow-on opportunities beyond competitive bidding.

Qualifications

• In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management.
• Familiarity with design systems and product development project management is essential for design services.
• Understanding of global logistics systems and product delivery methods for repair services.
• Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations. Strong customer contact, negotiation, problem resolution, and database management skills.
• Ability to manage multiple projects under tight deadlines and effectively communicate with diverse stakeholders.
• Proven leadership skills to motivate teams and achieve production goals.

Responsibilities

• Serve as the primary interface between the customer and the company for managing specific programs to achieve objectives.
• Manage customer account profitability; forecasting, planning and monitoring efficiency, and execution of strategies.
• Collaborate with site teams to ensure product deliveries and quality meet requirements and that projects remain on schedule.
• Oversee projects/programs, including MRP volumes, new product development, and contract execution.
• Coordinate and host regular program tracking meetings with customers and internal teams to maintain communication and progress reporting.
• Monitor current and planned programs to achieve revenue targets and address any out-of-plan conditions.
• Maintain frequent communication with customers to ensure satisfaction and gather performance feedback.
• Prepare and analyze customer surveys and self-assessments, resolving issues and acting as a customer advocate.
• Participate in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes.
• Provide performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues.
• Support account planning and strategy development, collaborating with Sales and Business Development to meet customer needs.

Skills

Manufacturing processes

Scheduling requirements

Supply chain management

Design systems

Product development PM

Global logistics

PCBA manufacturing

Pricing and contracts

Negotiation

Customer relationship

Leadership

Project management

Education

Bachelor's degree in a related field

Job description

Celestica is seeking a Customer Business Unit Program Management Senior Manager to ensure customer-focused teams meet needs and expectations. You will manage delivery schedules, new product introductions, and quality plans while guiding complex programs to on-time, profitable outcomes.

You will collaborate with Sales and Business Development to craft competitive quotes for manufacturing, repair, or design services, and lead follow-on opportunities beyond competitive bidding.