Senior Program Manager PUDO & Returns Logistics

SpeedX; California (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

SpeedX is seeking a Senior Business Program Manager to lead the business execution of SPX PUDO and Returns programs, focusing on strategic customers such as Vinted. The role acts as the bridge between Customer, Commercial, Process, Tech, SPX HQ, and Regional Operations. Preferred work location: LAX or JFK.

You will translate customer needs into clear business requirements, align internal workstreams, and ensure initiatives are delivered with defined ownership, timelines, and measurable outcomes.

Qualifications

• 5+ years of experience in business program management, project management, logistics, or ecommerce operations.
• Strong experience in US last mile, PUDO, returns, or parcel logistics preferred.
• Proven experience managing complex cross-functional programs.
• Strong ability to translate customer needs into structured business requirements.
• Strong analytical and problem-solving skills with experience using operational data to support decisions.
• Strong ownership and ability to drive multiple workstreams through completion.
• Comfortable working directly with customers and senior stakeholders.
• Strong communication, coordination, and presentation skills.

Responsibilities

• Own Vinted and PUDO / Returns business requirements, priorities, and WBR follow-up.
• Translate customer asks into clear business requirements and expected outcomes.
• Support onboarding, volume ramp-up, coverage expansion, and service improvement.
• Coordinate commercial, service scope, and integration requirements.
• Convert priorities into action plans, owners, timelines, and dependencies.
• Bridge Business with Process, Tech, and Operations teams.
• Drive governance, issue resolution, and action closure.
• Escalate blockers when delivery or business outcomes are at risk.

Skills

Cross-functional leadership

Analytical problem solving

Stakeholder communication

Customer-facing collaboration

Ownership of multiple workstreams

Tools

Notion

BI tools

Spreadsheets

API-based logistics platforms

Job description

SpeedX is seeking a Senior Business Program Manager to lead the business execution of SPX PUDO and Returns programs, focusing on strategic customers such as Vinted. The role acts as the bridge between Customer, Commercial, Process, Tech, SPX HQ, and Regional Operations. Preferred work location: LAX or JFK.

You will translate customer needs into clear business requirements, align internal workstreams, and ensure initiatives are delivered with defined ownership, timelines, and measurable outcomes.