Senior Process Program Manager

SpeedX; California (MO); On-site; USD 120,000 - 170,000; Full time

Job summary

SpeedX is seeking a Senior Business Program Manager to lead the PUDO and Returns programs for strategic customers like Vinted. You will translate customer needs into clear business requirements and align internal teams to deliver initiatives with defined ownership, timelines, and measurable outcomes.

You will bridge Customer, Commercial, Process, Tech, and Regional Operations, ensuring governance and action closure while driving service improvements and onboarding ramps.

Qualifications

• 5+ years of experience in business program management, project management, logistics, or ecommerce operations.
• Experience in US last mile, PUDO, returns, or parcel logistics preferred.
• Ability to translate customer needs into structured business requirements.
• Proven track record managing complex cross-functional programs.
• Strong analytical and problem-solving skills using operational data.

Responsibilities

• Own Vinted and PUDO/Returns business requirements, priorities, and WBR follow-up.
• Translate customer asks into clear business requirements and expected outcomes.
• Support onboarding, volume ramp-up, coverage expansion, and service improvement.
• Coordinate commercial, service scope, and integration requirements.
• Convert priorities into action plans, owners, timelines, and dependencies.
• Bridge Business with Process, Tech, and Operations teams.
• Drive governance, issue resolution, and action closure.
• Escalate blockers when delivery or business outcomes are at risk.

Skills

Cross‑functional collaboration

Communication skills

Analytical thinking

Project management

Customer-facing

Tools

Notion

BI tools

Spreadsheets

API-based logistics platforms

Job description

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we're more than just a delivery company - we're partners in success. We believe that ecommerce delivery shouldn't be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that's designed to meet business' needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide - with the number constantly growing. And we have no plans of slowing down.

Role Overview

The Senior Business Program Manager will lead the business execution of SPX PUDO and Returns programs, with a primary focus on supporting strategic customers such as Vinted.

This role is business-led and serves as the bridge between Customer, Commercial, Process, Tech, SPX HQ functions, and Regional Operations. The position is responsible for translating customer needs into clear business requirements, aligning internal workstreams, and ensuring initiatives are delivered with defined ownership, timelines, and measurable outcomes.

Key Responsibilities

Business & Customer

• Own Vinted and PUDO / Returns business requirements, priorities, and WBR follow-up
• Translate customer asks into clear business requirements and expected outcomes
• Support onboarding, volume ramp-up, coverage expansion, and service improvement
• Coordinate commercial, service scope, and integration requirements

Cross-functional Execution

• Convert priorities into action plans, owners, timelines, and dependencies
• Bridge Business with Process, Tech, and Operations teams
• Drive governance, issue resolution, and action closure
• Escalate blockers when delivery or business outcomes are at risk

Process & Tech

• Work with Process teams on workflow, SOP, and rollout requirements
• Work with Tech teams on BRD, system requirements, UAT, and rollout
• Coordinate enhancements across IT platform DriverApp, OMS, TMS, BI, API, and tracking
• Ensure Process and Tech delivery meets the original customer and business need
• PUDO and Returns business roadmap
• Customer requirement and action tracker
• Business Requirement Documents
• Cross-functional execution plans
• Customer onboarding and volume ramp-up plans
• PUDO coverage and expansion analysis
• WBR and management review materials
• Rollout and pilot plans
• KPI and service recovery plans
• Decision, risk, and issue logs

Qualifications

• 5+ years of experience in business program management, project management, logistics, or ecommerce operations
• Strong experience in US last mile, PUDO, returns, or parcel logistics preferred
• Proven experience managing complex cross-functional programs
• Strong ability to translate customer needs into structured business requirements
• Strong analytical and problem-solving skills with experience using operational data to support decisions
• Strong ownership and ability to drive multiple workstreams through completion
• Comfortable working directly with customers and senior stakeholders
• Strong communication, coordination, and presentation skills
• Familiarity with Notion, BI tools, spreadsheets, and API-based logistics platforms preferred