Senior Program Manager – On-site Gov't & Enterprise Success

Appian Corporation; Fort Meade (MD); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) plan with company match

Flexible time off

Paid parental leave

Medical, dental, and vision plans

Job summary

Appian Corporation is seeking a Program Manager (Intel) to design and deliver mission-critical customer success programs for Intel customers. The role sits at Appian HQ in McLean, VA, and requires on-site collaboration with cross-functional teams to drive measurable outcomes.

The role emphasizes strategic roadmaps, data-driven decision making, and stakeholder alignment to support government clients and enterprise-scale initiatives.

Qualifications

• Bachelor's degree or higher in Business Administration, Information Systems, or a related field.
• 10+ years in program management or customer success within B2B SaaS.
• Active TS/SCI security clearance with polygraph.
• Proven cross-functional program leadership from design to renewal.
• Experience developing strategic roadmaps that tie customer outcomes to business goals.

Responsibilities

• Architect and deliver enterprise-wide customer success programs for Intel customers.
• Lead cross-functional initiatives across CS, Sales, Product, Engineering, and Professional Services.
• Partner with senior stakeholders to align program priorities with customer missions and Appian goals.
• Define and monitor KPIs (NPS, churn, renewals, health scores) to prove program impact.

Skills

Program management

Cross-functional leadership

Data-driven decision making

Customer success

Intel experience

Sales collaboration

Education

Bachelor's degree or higher

Related fields possible: Business Administration / Information Systems / Engineering

Tools

Salesforce

Gainsight

Totango

Job description

Appian Corporation is seeking a Program Manager (Intel) to design and deliver mission-critical customer success programs for Intel customers. The role sits at Appian HQ in McLean, VA, and requires on-site collaboration with cross-functional teams to drive measurable outcomes.

The role emphasizes strategic roadmaps, data-driven decision making, and stakeholder alignment to support government clients and enterprise-scale initiatives.