Program Manager (Intel)

Appian Corporation; Fort Meade (MD); Presencial; USD 140 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) plan with company match

Flexible time off

Paid parental leave

Medical, dental, and vision plans

Resumo da oferta

Appian Corporation is seeking a Program Manager (Intel) to design and deliver mission-critical customer success programs for Intel customers. The role sits at Appian HQ in McLean, VA, and requires on-site collaboration with cross-functional teams to drive measurable outcomes.

The role emphasizes strategic roadmaps, data-driven decision making, and stakeholder alignment to support government clients and enterprise-scale initiatives.

Qualificações

• Bachelor's degree or higher in Business Administration, Information Systems, or a related field.
• 10+ years in program management or customer success within B2B SaaS.
• Active TS/SCI security clearance with polygraph.
• Proven cross-functional program leadership from design to renewal.
• Experience developing strategic roadmaps that tie customer outcomes to business goals.

Responsabilidades

• Architect and deliver enterprise-wide customer success programs for Intel customers.
• Lead cross-functional initiatives across CS, Sales, Product, Engineering, and Professional Services.
• Partner with senior stakeholders to align program priorities with customer missions and Appian goals.
• Define and monitor KPIs (NPS, churn, renewals, health scores) to prove program impact.

Conhecimentos

Program management

Cross-functional leadership

Data-driven decision making

Customer success

Intel experience

Sales collaboration

Formação académica

Bachelor's degree or higher

Related fields possible: Business Administration / Information Systems / Engineering

Ferramentas

Salesforce

Gainsight

Totango

Descrição da oferta de emprego

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Program Manager (Intel)

McLean, VA | Work Model: On-site at Appian Headquarters

Design and deliver mission-critical Appian customer success programs for Intel customers.

ABOUT THE TEAM

The Customer Success team at Appian supports the nation's most critical government agencies to deliver AI-Powered Process Automation solutions that transform mission outcomes. This team owns the full customer lifecycle—from strategic onboarding through expansion and renewal - ensuring our Intel Community customers realize measurable value and operational excellence.

THE OPPORTUNITY

Appian is expanding its footprint within the IC, and this role sits at the center of that growth. You will architect and lead high-impact programs that ensure our most sensitive government clients achieve mission success with our AI-Powered Process Automation platform. This is a rare opportunity to define best practices, influence cross-functional strategy, and drive measurable outcomes in one of the most demanding and rewarding sectors in enterprise software.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

WHAT YOU'll DO

• Architect and execute enterprise-wide customer success programs including onboarding frameworks, adoption playbooks, value realization strategies, and renewal campaigns tailored to Intel community requirements and mission criticality.
• Lead large-scale, cross-functional initiatives from initiation to completion, coordinating across Appian Customer Success, Sales, Product, Engineering, and Professional Services to deliver seamless customer experiences and measurable outcomes.
• Partner with senior stakeholders across IC customers and internal teams to define strategic roadmaps, influence decision-making, and align program priorities with both customer missions and Appian business objectives.
• Establish and monitor key performance indicators such as Net Promoter Score, churn rates, renewal rates, customer health scores, and adoption metrics to drive continuous improvement and demonstrate program impact.

REQUIRED QUALIFICATIONS

• Education: Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.
• Intel Focus: Experience working with the Intel Community and understanding of mission-critical customer requirements.
• Experience: 10+ years of experience in program management or customer success within B2B SaaS environments, with demonstrated success driving enterprise-wide initiatives.
• Program Leadership: Proven ability to lead cross-functional projects and customer success programs from design through execution, including onboarding, adoption, value realization, and renewal strategies.
• Strategic Roadmapping: Experience developing and executing strategic roadmaps that align customer outcomes with business objectives and drive measurable impact.
• Data-Driven Management: Strong analytical skills with hands on experience managing professional services and contract KPIs for program optimization.
• Stakeholder Influence: Demonstrated ability to engage, influence, and build trust with senior stakeholders across customer organizations and internal cross-functional teams.
• Security Clearance: Active TS/SCI security clearance with polygraph.

PREFERRED QUALIFICATIONS

• Certifications: Advanced certifications such as PMP, CSM, or equivalent program management credentials.
• Technology Proficiency: Hands on experience with CRM software such as Salesforce and customer success platforms such as Gainsight or Totango.
• Federal Procurement Knowledge: Familiarity with federal procurement processes, compliance requirements, and contracting vehicles.
• We value experience with enterprise platforms as these skills translate well into our Enterprise-Grade Orchestration environment.

The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a government clearance differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans,