Public Sector Enterprise Program Lead

Appian; Columbia (MD); On-site; USD 150,000 - 300,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid parental leave

Medical, dental, and vision plans

Life insurance, disability insurance

Job summary

Appian is seeking a veteran Program Manager (Intel) to design and deliver mission-critical customer success programs for Intel customers from its McLean HQ. The role centers on architecting enterprise-wide programs, aligning cross-functional teams, and driving value realization for government-focused IC workloads.

The position requires active TS/SCI clearance and a strong track record in large, multi-party programs.

Qualifications

• Education: Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.
• Intel Focus: Experience working with the Intel Community and understanding of mission-critical customer requirements.
• Experience: 10+ years of experience in program management or customer success within B2B SaaS environments, with demonstrated success driving enterprise-wide initiatives.
• Program Leadership: Proven ability to lead cross-functional projects and customer success programs from design through execution, including onboarding, adoption, value realization, and renewal strategies.
• Strategic Roadmapping: Experience developing and executing strategic roadmaps that align customer outcomes with business objectives and drive measurable impact.
• Data-Driven Management: Strong analytical skills with hands-on experience managing professional services and contract KPIs for program optimization.
• Stakeholder Influence: Demonstrated ability to engage, influence, and build trust with senior stakeholders across customer organizations and internal cross-functional teams.
• Security Clearance: Active TS/SCI security clearance with polygraph.

Responsibilities

• Architect and execute enterprise-wide customer success programs including onboarding frameworks, adoption playbooks, value realization strategies, and renewal campaigns tailored to Intel community requirements and mission criticality.
• Lead large-scale, cross-functional initiatives from initiation to completion, coordinating across Appian Customer Success, Sales, Product, Engineering, and Professional Services to deliver seamless customer experiences and measurable outcomes.
• Partner with senior stakeholders across IC customers and internal teams to define strategic roadmaps, influence decision-making, and align program priorities with both customer missions and Appian business objectives.
• Establish and monitor key performance indicators such as Net Promoter Score, churn rates, renewal rates, customer health scores, and adoption metrics to drive continuous improvement and demonstrate program impact.

Skills

Program management

Cross-functional leadership

Strategic roadmapping

Data-driven decision making

Stakeholder management

Security clearance management

Education

Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field

Tools

Salesforce

Gainsight

Totango

Job description

Appian is seeking a veteran Program Manager (Intel) to design and deliver mission-critical customer success programs for Intel customers from its McLean HQ. The role centers on architecting enterprise-wide programs, aligning cross-functional teams, and driving value realization for government-focused IC workloads.

The position requires active TS/SCI clearance and a strong track record in large, multi-party programs.