Senior Program Manager, Enterprise CS for Govt/IC

Appian; Annapolis (MD); Presencial; USD 150 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) plan with company match

Paid parental leave

Medical, dental, and vision plans

Life and disability insurance

Wellness programs

Tuition reimbursement

Resumo da oferta

Appian is seeking a Program Manager (Intel) to design and lead mission-critical customer success programs for Intel customers from our McLean HQ. This on-site role requires coordinating across CS, Sales, Product, Engineering, and Professional Services to deliver measurable outcomes and adoption of our AI-Powered Process Automation platform.

The ideal candidate has 10+ years in program management or customer success in B2B SaaS, with Intel-focused experience, and a TS/SCI clearance with

Qualificações

• Bachelor’s degree or higher in a relevant field.
• Experience with Intel Community and mission-critical requirements.
• 10+ years leading program management or customer success in B2B SaaS.
• Proven cross-functional project leadership from design to renewal.
• Strong data-driven KPIs, including renewal and health metrics.

Responsabilidades

• Architect and deliver enterprise-wide customer success programs for Intel customers.
• Lead cross-functional initiatives across CS, Sales, Product, Engineering, and PS.
• Define strategic roadmaps with senior stakeholders to align with missions and Appian goals.
• Establish and monitor KPIs like NPS, churn, renewal rates and adoption metrics.

Conhecimentos

Intel focus

Program leadership

Data-driven management

Stakeholder influence

Security clearance TS/SCI with poly

Formação académica

Bachelor’s degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or related field

Ferramentas

Salesforce

Gainsight

Totango

Descrição da oferta de emprego

Appian is seeking a Program Manager (Intel) to design and lead mission-critical customer success programs for Intel customers from our McLean HQ. This on-site role requires coordinating across CS, Sales, Product, Engineering, and Professional Services to deliver measurable outcomes and adoption of our AI-Powered Process Automation platform.

The ideal candidate has 10+ years in program management or customer success in B2B SaaS, with Intel-focused experience, and a TS/SCI clearance with