Senior Program Manager, Integrations & Partnerships

QXO; Seattle (WA); On-site; USD 101,000 - 162,000; Full time

Benefits offered by this job

Annual bonus

Equity/Stock

401(k) match

Medical, dental, and vision insurance

PTO, holidays, and parental leave

Paid time off & sick leave

Paid training & certifications

Legal assistance & identity protection

Pet insurance

Employee assistance program

Job summary

QXO in Seattle is seeking a Senior Associate, Program Manager to own the operational backbone of our Integrations organization. You will build scalable processes that improve pipeline flow, support customers and partners, and maintain API health.

You will oversee a portfolio that guides engineering investment, partner across Marketing, Product, Engineering and Analytics, and report outcomes on weekly to quarterly cadences. This role demands leadership and a bias toward automation.

Qualifications

• 5+ years of program or project management experience in technical environments such as integrations, API, or platforms.
• 3+ years of managing and supporting direct customer relationships, technical and non-technical.
• Proven track record of scalable processes and single sources of truth in ambiguous settings.
• Strong stakeholder management across Product, Engineering, Marketing and Analytics with senior leadership influence.
• Ability to define decision rubrics, SLAs, quantified success metrics and hold programs accountable.
• Fluency with project-management tools (Jira, Airtable, Trello, Zendesk) and a bias toward automation and AI.

Responsibilities

• Own a stack-ranked portfolio of integration programs end to end and report status on cadence.
• Refine customer onboarding with scalable mechanisms, identifying redundancies and tooling opportunities.
• Define strategy and KPIs for scalable customer and partner support.
• Partner with Data/Analytics to report API usage and automate visibility.
• Design a customer-facing educational program with materials, SOPs, videos and webinars.
• Work with Engineering to implement API monitoring and triage processes.
• Serve as liaison to strategic partners and influence product roadmap with feedback loops.
• Continuously seek automation to reduce redundancy across the org.

Skills

Program management

Stakeholder management

Automation & AI

Tool proficiency

Tools

Jira

Airtable

Trello

Zendesk

Job description

QXO in Seattle is seeking a Senior Associate, Program Manager to own the operational backbone of our Integrations organization. You will build scalable processes that improve pipeline flow, support customers and partners, and maintain API health.

You will oversee a portfolio that guides engineering investment, partner across Marketing, Product, Engineering and Analytics, and report outcomes on weekly to quarterly cadences. This role demands leadership and a bias toward automation.