Senior Integrations Program Lead

Beacon Roofing Supply, Inc; Seattle, Northern (WA, KY); Hybrid; USD 101,000 - 162,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

Paid time off

Paid training and certifications

Employee assistance program

Pet insurance

Job summary

Beacon Roofing Supply, Inc. seeks a Senior Associate, Program Manager to own the operational backbone of our Integrations organization.

You will build scalable processes to improve pipeline flow and visibility, support customers and partners, maintain API health, and engage with strategic accounts. You will partner with Marketing, Product, Engineering, and Analytics, owning programs that gate engineering investment and drive integration revenue.

Qualifications

• 5+ years in program or project management in a technical/Integrations/API environment.
• 3+ years managing direct customer relationships, both technical and non-technical.
• Proven ability to build scalable processes and single sources of truth from ambiguity.
• Strong stakeholder management across Product, Engineering, Marketing, and Analytics.

Responsibilities

• Own a stack-ranked portfolio of integration programs end to end and report status on regular cadences.
• Refine customer onboarding processes, identify opportunities, remove redundancies, and select scalable tooling.
• Define strategy and KPIs for long-term, scalable customer and partner support.
• Partner with Data and Analytics to build visibility into API usage and automate reporting.
• Design and scale a customer-facing educational program including materials, SOPs, videos, and webinars.
• Work with Engineering to implement API failure monitoring and a triage/response process.
• Serve as a white-glove liaison to strategic partners and gather feedback to inform the roadmap.
• Continuously identify opportunities to automate, reduce redundancy, and streamline processes across the org.

Skills

Program management

Customer relationships

Stakeholder management

Automation & AI

Process improvement

Tools

Jira

Airtable

Trello

Zendesk

Job description

Beacon Roofing Supply, Inc. seeks a Senior Associate, Program Manager to own the operational backbone of our Integrations organization.

You will build scalable processes to improve pipeline flow and visibility, support customers and partners, maintain API health, and engage with strategic accounts. You will partner with Marketing, Product, Engineering, and Analytics, owning programs that gate engineering investment and drive integration revenue.