Program Manager, Learning Operations

QXO; Coppell (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

QXO, Inc. in Coppell, TX seeks a Program Manager, Learning Operations to own the learning intake framework, governance, and tooling across training demand.

You will design and maintain the intake process, routing decisions by complexity and capacity, and ensure transparent operations. You will translate learning demand into structured execution plans, manage timelines, milestones, and cross-functional dependencies, and report on throughput and delivery performance.

Qualifications

• Experience in program management, PMO, or HR operations within a complex organization.
• Ability to design and manage structured workflows and governance models.
• Experience with intake frameworks, prioritization models, or service delivery operations.
• Experience in learning and development environments and content types.
• Experience supporting M&A integration is a strong plus.

Responsibilities

• Own the end-to-end intake framework and tools for all training requests.
• Maintain the decision framework guiding routing by complexity, priority, and capacity.
• Translate learning demand into structured execution plans and manage timelines.
• Track delivery against strategic objectives and commitments.
• Design and refine the intake decision tree and routing logic.
• Coordinate execution across L&D, HRIS, and shared services.
• Provide reporting on intake, throughput, and delivery performance.
• Partner with L&D leadership to support strategic priorities.

Skills

Program management

PMO

HR operations

Stakeholder management

Tools

Monday.com

Job description

QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

What You'll Do

The Program Manager, Learning Operations serves as the owner of the learning intake framework, governance model, and supporting tools that enable consistent and scalable management of training demand across QXO.

The role is responsible for designing, maintaining, and overseeing the intake process and decision framework that guides how work is assessed and routed based on complexity, priority, and capacity. This role does not directly determine outcomes, but ensures that the system, criteria, and workflows are functioning effectively, consistently, and transparently.

This role brings structure, visibility, and execution discipline across both instructional design and content production. In addition, it plays a key role in supporting M&A integration by translating acquired learning content, systems, and programs into structured execution plans aligned with enterprise standards.

Intake & Governance

• Own the end-to-end intake framework and tools for all training requests
• Maintain the decision framework guiding routing by complexity, priority, and capacity
• Ensure consistent execution with clear escalation paths and governance

Program Management & Execution

• Translate learning demand into structured execution plans
• Manage timelines, milestones, and cross-functional dependencies
• Track delivery against strategic objectives and commitments

Decision Framework Ownership

• Design and continuously refine the intake decision tree and routing logic
• Ensure criteria are clearly defined, documented, and applied consistently
• Monitor effectiveness and recommend improvements based on outcomes
• Assess incoming learning content, systems, and programs from acquisitions
• Develop integration roadmaps aligned to QXO standards and priorities
• Coordinate execution across L&D, HRIS, and shared services

PMO Alignment & Tooling

• Leverage HR Operations PMO tools, including Monday.com
• Implement and maintain workflows, SLAs, and tracking mechanisms
• Provide reporting on intake, throughput, and delivery performance

Stakeholder Partnership

• Serve as interface between HR Operations, L&D, and business stakeholders
• Partner closely with L&D leadership to support strategic priorities
• Drive clarity on processes, roles, and expectations across the operating model

Success Measures

• Clear visibility and control over enterprise learning demand
• Consistent and effective operation of the intake and governance model
• Improved speed, throughput, and predictability of training delivery
• Effective routing of work based on complexity and business impact
• Successful integration of acquired learning programs and content

What You'll Bring

• Experience in program management, PMO, or HR operations within a complex organization
• Proven ability to design and manage structured workflows and governance models
• Experience with intake frameworks, prioritization models, or service delivery operations
• Experience within learning and development environments and content types
• Experience supporting M&A integration is a strong plus
• Strong operational discipline and structured thinking
• Ability to design, implement, and manage scalable processes
• Effective stakeholder management and communication skills
• Comfort working with data, reporting, and workflow tools
• Ability to operate in a fast-paced, evolving environment

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.