Senior Associate, Program Manager

QXO; Seattle (WA); On-site; USD 101,000 - 162,000; Full time

Benefits offered by this job

Annual bonus

Equity/Stock

401(k) match

Medical, dental, and vision insurance

PTO, holidays, and parental leave

Paid time off & sick leave

Paid training & certifications

Legal assistance & identity protection

Pet insurance

Employee assistance program

Job summary

QXO in Seattle is seeking a Senior Associate, Program Manager to own the operational backbone of our Integrations organization. You will build scalable processes that improve pipeline flow, support customers and partners, and maintain API health.

You will oversee a portfolio that guides engineering investment, partner across Marketing, Product, Engineering and Analytics, and report outcomes on weekly to quarterly cadences. This role demands leadership and a bias toward automation.

Qualifications

• 5+ years of program or project management experience in technical environments such as integrations, API, or platforms.
• 3+ years of managing and supporting direct customer relationships, technical and non-technical.
• Proven track record of scalable processes and single sources of truth in ambiguous settings.
• Strong stakeholder management across Product, Engineering, Marketing and Analytics with senior leadership influence.
• Ability to define decision rubrics, SLAs, quantified success metrics and hold programs accountable.
• Fluency with project-management tools (Jira, Airtable, Trello, Zendesk) and a bias toward automation and AI.

Responsibilities

• Own a stack-ranked portfolio of integration programs end to end and report status on cadence.
• Refine customer onboarding with scalable mechanisms, identifying redundancies and tooling opportunities.
• Define strategy and KPIs for scalable customer and partner support.
• Partner with Data/Analytics to report API usage and automate visibility.
• Design a customer-facing educational program with materials, SOPs, videos and webinars.
• Work with Engineering to implement API monitoring and triage processes.
• Serve as liaison to strategic partners and influence product roadmap with feedback loops.
• Continuously seek automation to reduce redundancy across the org.

Skills

Program management

Stakeholder management

Automation & AI

Tool proficiency

Tools

Jira

Airtable

Trello

Zendesk

Job description

Overview

We're looking for a Senior Associate, Program Manager to own the operational backbone of our Integrations organization. In this role, you'll build scalable processes that improve pipeline flow and visibility, scale how we support customers and partners, maintain API health and hygiene, and stay engaged with our most strategic accounts. You'll partner across Marketing, Product, Engineering, and Analytics, and you'll own a portfolio of programs that directly gate engineering investment and drive integration revenue.

What you will do:

• Own a stack-ranked portfolio of integration programs end to end, prioritizing deliberately when capacity is constrained and reporting status on a weekly, biweekly, monthly, and quarterly cadence.
• Continuously refine our customer onboarding process by identifying areas of opportunity and redundancies, building scalable mechanisms, and evaluating the right tooling and technology to replace manual operations.
• Define the strategy and KPIs for long-term, scalable customer and partner support.
• Partner with Data and Analytics to build visibility into first-party customer API usage and automate reporting.
• Design and scale a customer-facing educational program to reduce inbound contacts, including various material, SOPs, videos, and webinars.
• Work with Engineering to stand up API failure monitoring and a defined triage and response process.
• Serve as the white-glove liaison to strategic partners, maintaining regular check-ins and building feedback loops to help define product roadmap and direction.
• Continuously look for opportunities to automate, eliminate redundancy, and lean out processes across the organization.

What you will bring:

• 5+ years of program or project management experience, ideally in a technical, integrations, API, or platform environment.
• 3+ years of experience managing and supporting direct customer relationships, both technical and non-technical.
• A track record of building scalable processes and single sources of truth from a place of ambiguity.
• Strong stakeholder management across Product, Engineering, Marketing, and Analytics, with the ability to influence senior and executive leadership.
• Comfort in defining and operating decision rubrics, SLAs, and quantified success metrics, and holding programs accountable to them.
• Fluency with project-management and ticketing tools (e.g., Jira, Airtable, Trello, Zendesk) and a bias toward automation and AI.
• A hands-on, results-oriented operator who thrives in a fast-paced, high-growth environment.

What you will earn:

• Base pay range: $101,000 - $161,640
• Annual performance bonus
• Long term incentive (equity/stock)
• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid Time Off/Paid Sick Leave: Applicants can expect to accrue 15 days of paid time off during their first year (4.62 hours for every 80 hours worked) and increased accruals after five years of service.
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer.We value diversity and do not discriminateon the basis ofrace, color, religion, sex, national origin, age, disability, or any other protected status.

To comply withPayTransparencylaws, employers mustdisclosean annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Pay Range

USD $101,040.00 - USD $161,640.00 /Yr.