Program Manager, Connect Warehouse Platform

RXO, Inc.; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee Assistance Program

Job summary

RXO, Inc. is seeking a highly motivated Program Manager for RXO Connect Warehouse. You will own the platform, lead onboarding, and drive adoption through training, governance, and continuous improvement across Operations, Solutions, Business Development, Technology, and Finance.

The ideal candidate is a self-starter who thrives with autonomy, embraces ambiguity, and will scale a warehouse technology platform from the ground up, directly impacting customer value and warehouse growth.

Qualifications

• Bachelor's degree or equivalent related work experience.
• 5 years of experience in supply chain, logistics, warehouse operations, tech implementation, PM, or related field.
• Strong project management and organizational skills.
• Experience working across multiple functional teams and stakeholder groups.
• Excellent verbal, written, and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Availability to travel as needed.

Responsibilities

• Serve as the primary owner and subject matter expert for RXO Connect Warehouse.
• Lead customer onboarding, implementation, testing, training, go-live support, and adoption.
• Develop scalable implementation methodologies and training programs.
• Partner with warehouse operations teams to standardize processes.
• Support customer presentations, demonstrations, and solution design discussions.
• Collaborate with Business Development and Solutions teams to identify growth opportunities.
• Educate sellers, operators, and customers on platform capabilities and benefits.
• Work with internal tech teams and external partners to prioritise enhancements.
• Monitor adoption, feedback, metrics to identify improvement opportunities.
• Track and communicate program KPIs, deployment progress, and business outcomes to leadership.
• Support commercialization initiatives, collateral, and internal enablement.
• Travel as needed to support deployments, launches, training, and strategic initiatives.

Skills

Project management

Stakeholder management

Cross-functional work

Communication

Travel readiness

Education

Bachelor's degree

Tools

Parabola

Logiwa

SAP EWM

Körber

Job description

RXO, Inc. is seeking a highly motivated Program Manager for RXO Connect Warehouse. You will own the platform, lead onboarding, and drive adoption through training, governance, and continuous improvement across Operations, Solutions, Business Development, Technology, and Finance.

The ideal candidate is a self-starter who thrives with autonomy, embraces ambiguity, and will scale a warehouse technology platform from the ground up, directly impacting customer value and warehouse growth.