Senior Program Manager, Health Survey Operations

CVS Health; United States; Remote; USD 75,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an experienced enterprise survey leader to oversee HEDIS CAHPS, CMS HOS and HOS-M programs across plans and markets. You will ensure regulatory compliance, manage vendor contracts, budgets, data reporting, and stakeholder engagement from planning through closeout.

The role requires turning regulatory requirements into actionable project plans, monitoring trends, and driving efficiency to improve member experience while partnering with cross-functional teams and leadership.

Qualifications

• 7+ years of project management experience leading large cross-functional initiatives.
• Experience managing complex projects with multiple workstreams and dependencies.
• Proven ability to drive projects from initiation to closure.
• Strong risk management, governance, and executive communications.
• Ability to work independently in fast-paced, evolving environments.
• Capacity to prioritize competing demands under pressure.

Responsibilities

• Lead enterprise-wide surveys from planning through completion.
• Coordinate survey implementation, data collection, and reporting.
• Manage vendor contracts, budgets, and performance.
• Ensure regulatory compliance with NCQA, CMS, and HEDIS requirements.
• Engage stakeholders and drive process improvements.

Skills

Project management

Cross-functional leadership

Regulatory compliance

Vendor management

Stakeholder communications

Risk management

Independent working

Prioritization under pressure

Education

Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership

Job description

CVS Health is seeking an experienced enterprise survey leader to oversee HEDIS CAHPS, CMS HOS and HOS-M programs across plans and markets. You will ensure regulatory compliance, manage vendor contracts, budgets, data reporting, and stakeholder engagement from planning through closeout.

The role requires turning regulatory requirements into actionable project plans, monitoring trends, and driving efficiency to improve member experience while partnering with cross-functional teams and leadership.