Senior Manager, Healthcare Survey Programs

4062 Aetna Resources, LLC; Pennsylvania; Hybrid; USD 75,000 - 166,000; Full time

Benefits offered by this job

Bonus program

Equity awards

Comprehensive benefits

Job summary

CVS Health is seeking an enterprise-wide leader for CAHPS, CMS HOS and HOS-M surveys, serving as the SME for survey methodology, regulatory requirements, and execution. You will manage planning, data collection, reporting, and closeout while coordinating with vendors and internal stakeholders.

You will drive program governance, budgeting and risk management, ensuring compliance with NCQA/CMS requirements across plans and markets.

Qualifications

• Minimum 7+ years of project management experience across large cross-functional programs.
• Proven ability to lead projects from initiation to closure with governance.
• Strong risk identification and mitigation planning capabilities.
• Ability to work independently in a fast-paced, evolving environment.
• Experience in healthcare, managed care, or payer operations is preferred.

Responsibilities

• Lead survey programs from planning through completion ensuring regulatory compliance.
• Coordinate vendor management and contract oversight.
• Manage budgets, forecasting and cross-functional coordination.
• Provide executive-level communications and governance.
• Monitor regulatory and industry trends affecting surveys.

Skills

Project management

Cross-functional leadership

Stakeholder communication

Risk management

Education

Bachelor's degree

Job description

CVS Health is seeking an enterprise-wide leader for CAHPS, CMS HOS and HOS-M surveys, serving as the SME for survey methodology, regulatory requirements, and execution. You will manage planning, data collection, reporting, and closeout while coordinating with vendors and internal stakeholders.

You will drive program governance, budgeting and risk management, ensuring compliance with NCQA/CMS requirements across plans and markets.