Senior Director, CAHPS/HOS Strategy & Execution

Alignment Health; United States; Remote; USD 130,000 - 195,000; Full time

Job summary

Alignment Health is seeking a Senior Director of CAHPS and HOS Strategy to translate enterprise CAHPS/HOS plans into actionable field initiatives aimed at achieving 5-Star performance. You will manage provider playbooks, drive field interventions, and coordinate with cross-functional teams to improve member experience across CMS domains.

The role requires leading with data-driven insights, maintaining a strong field presence, and ensuring regulatory alignment while reporting outcomes to

Qualifications

• 10+ years of progressive leadership experience in healthcare quality, member experience, and provider performance improvement.
• Experience in health plans, provider organizations, or quality-focused settings.
• Proven track record of moving CAHPS/HOS metrics within a Medicare Advantage environment.
• Hands-on experience in driving provider engagement with demonstrated results in CAHPS and HOS performance.

Responsibilities

• Translate enterprise-wide CAHPS/HOS strategies into detailed operational roadmaps and own the project lifecycle for all member experience initiatives to ensure 5-Star performance.
• Direct the annual refresh, maintenance and field implementation of the Provider Playbook with targeted CMS domain interventions at clinic and group level.
• Analyze CAHPS and HOS data to identify trends, opportunities for improvement, and develop action plans with operational leaders and network providers.
• Maintain a consistent field presence (60%+) to conduct in-person provider performance reviews and ensure KPI-aligned strategy implementation.
• Collaborate with cross-functional teams to improve touchpoints impacting member satisfaction and engagement.
• Ensure compliance with CMS guidance and regulatory changes; act as subject matter expert on CAHPS/HOS survey methodologies.
• Prepare succinct, performance-focused updates for senior leadership, highlighting ROI of interventions.

Skills

CAHPS/HOS knowledge

Provider engagement

Healthcare quality

CMS guidance

Data analysis

Education

Bachelor’s degree in Public Health

Master’s degree preferred

Job description

Alignment Health is seeking a Senior Director of CAHPS and HOS Strategy to translate enterprise CAHPS/HOS plans into actionable field initiatives aimed at achieving 5-Star performance. You will manage provider playbooks, drive field interventions, and coordinate with cross-functional teams to improve member experience across CMS domains.

The role requires leading with data-driven insights, maintaining a strong field presence, and ensuring regulatory alignment while reporting outcomes to