Senior Manager - Project Program Management

4062 Aetna Resources, LLC; Pennsylvania; Hybrid; USD 75,000 - 166,000; Full time

Benefits offered by this job

Bonus program

Equity awards

Comprehensive benefits

Job summary

CVS Health is seeking an enterprise-wide leader for CAHPS, CMS HOS and HOS-M surveys, serving as the SME for survey methodology, regulatory requirements, and execution. You will manage planning, data collection, reporting, and closeout while coordinating with vendors and internal stakeholders.

You will drive program governance, budgeting and risk management, ensuring compliance with NCQA/CMS requirements across plans and markets.

Qualifications

• Minimum 7+ years of project management experience across large cross-functional programs.
• Proven ability to lead projects from initiation to closure with governance.
• Strong risk identification and mitigation planning capabilities.
• Ability to work independently in a fast-paced, evolving environment.
• Experience in healthcare, managed care, or payer operations is preferred.

Responsibilities

• Lead survey programs from planning through completion ensuring regulatory compliance.
• Coordinate vendor management and contract oversight.
• Manage budgets, forecasting and cross-functional coordination.
• Provide executive-level communications and governance.
• Monitor regulatory and industry trends affecting surveys.

Skills

Project management

Cross-functional leadership

Stakeholder communication

Risk management

Education

Bachelor's degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This position provides enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys while serving as the organization’s subject matter expert for survey methodology, regulatory requirements, and project execution. This colleague will lead surveys from planning through completion, including regulatory compliance, survey implementation, vendor and contract management, budgeting, data reporting, risk management, process improvement, and stakeholder engagement. Serve as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys. Interpret and operationalize NCQA, CMS, and HEDIS survey requirements for multiple plans, contracts, products, markets and lines of business. Coordinate survey planning, implementation, data collection, fielding, reporting, and closeout activities, ensuring compliance with survey protocols, reporting specifications, submission deadlines, and documentation requirements. Monitor and evaluate regulatory, industry, technology, and vendor trends that may affect surveys. Serve as the primary business owner and point of contact for survey vendor, managing vendor performance against contracts and service agreements, and collaborating with vendor to identify opportunities for automation, operational efficiency, and improved member experience. Manage budget activities associated with surveys including annual budget forecasts, monitoring invoices, and coordination across business areas.

Required Qualifications

Minimum 7+ years of project management experience, including leadership of large-scale, cross-functional initiatives. Demonstrated experience managing complex projects involving multiple workstreams, stakeholders, dependencies, and organizational impacts.

Proven ability to lead projects through initiation, planning, execution, implementation, and closure. Strong experience in risk identification, mitigation planning, issue resolution, governance, and executive-level communications.

Demonstrated ability to work independently with minimal supervision, proactively identify opportunities and risks, and drive initiatives forward in complex and evolving environments.

Demonstrated ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

Experience leading healthcare, managed care, Medicare/Medicaid, or operations.

Experience managing vendor performance and procurement activities.

Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements.

Education

Bachelor's degree required in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field Equivalent experience may be considered

Pay Range

The typical pay range for this role is: $75,400.00 - $165,954.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future.

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.