Senior Program Manager, Fulfillment & Ops Excellence

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC is seeking a program manager to own the evaluation tools suite for the AMXL business line. You will partner with ReLo Operations, Product, and Ops support to launch programmatic initiatives that improve recovery while reducing concessions.

You will identify upstream defects, drive continuous improvement, and develop dashboards to track success metrics, reporting results to senior leadership and stakeholders.

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Responsibilities

• Own evaluation tools suite based enhancements specific to the AMXL business line
• Partner with ReLo Operations, Product, business teams and Ops support teams to launch new programmatic initiatives that improve recovery while reducing concessions
• Identify Upstream Defects and partner with respective teams across PMO, product, tech & Ops for sustainable solution mechanisms
• Create mechanisms for continuous improvement for AMXL operations and raising the bar of excellence
• Develop dashboards and track success metrics

Skills

Program management

Data analysis

Stakeholder management

Education

Master's degree or MBA

Job description

Amazon.com Services LLC is seeking a program manager to own the evaluation tools suite for the AMXL business line. You will partner with ReLo Operations, Product, and Ops support to launch programmatic initiatives that improve recovery while reducing concessions.

You will identify upstream defects, drive continuous improvement, and develop dashboards to track success metrics, reporting results to senior leadership and stakeholders.