Senior Program Manager, Customer Programs & Experience

Dropbox, Inc.; United States; On-site; USD 128,000 - 195,000; Full time

Job summary

Dropbox, Inc. is seeking a Senior Program Manager, Customer Programs to lead complex cross-functional initiatives spanning GTM, Product, Sales, and Customer Success, focused on deepening engagement, learning from customers, and delivering measurable value across the lifecycle.

You will own end-to-end programs from discovery to execution, define objectives, align stakeholders, manage risks, and ensure a unified customer experience.

Qualifications

• 8+ years of experience in program management, customer programs, strategy & operations, GTM operations, product operations, or a related field.
• Demonstrated ability to drive highly ambiguous initiatives from problem definition through execution.
• Experience leading programs involving customers or customer-facing teams with strong stakeholder coordination.
• Ability to coordinate multiple senior stakeholders and functions while maintaining momentum and accountability.
• Strong written and verbal communication skills with concise executive updates.

Responsibilities

• Lead complex customer programs end-to-end, translating priorities into objectives, plans, milestones, ownership, risks, and outcomes.
• Create a coordinated customer experience by partnering with Sales, Customer Success, Product, and other teams.
• Lead large cross-functional teams through competing priorities and ambiguity, driving decisions without formal authority.
• Connect customer signals to actions by ensuring feedback and results reach the right owners and translate into next steps.
• Build scalable program infrastructure, readiness criteria, status mechanisms, and reusable playbooks.
• Provide clear executive-level synthesis of program health, risks, tradeoffs, and recommendations.

Skills

Program management

Cross-functional leadership

Customer programs

GTM operations

Product operations

Executive communication

Job description

Dropbox, Inc. is seeking a Senior Program Manager, Customer Programs to lead complex cross-functional initiatives spanning GTM, Product, Sales, and Customer Success, focused on deepening engagement, learning from customers, and delivering measurable value across the lifecycle.

You will own end-to-end programs from discovery to execution, define objectives, align stakeholders, manage risks, and ensure a unified customer experience.