Senior Program Manager, Employee Experience (Remote)

Dropbox; San Francisco (CA); Remote; USD 128,000 - 173,000; Full time

Job summary

Dropbox is adopting a Virtual First approach where work is distributed and asynchronous collaboration is embraced. The Senior Program Manager, Employee Experience will own a strategic stream focused on tool optimization and AI-enabled ways of working across Zones 2 and 3.

The role combines program management with research, experimentation, and stakeholder management, driving knowledge management and change across People, Technology, and Operations to improve employee effectiveness and adoption

Qualifications

• 8+ years in program management, org effectiveness, workplace strategy, employee experience, innovation, research, or related field.
• Experience leading cross-functional programs from ambiguity to measurable outcomes.
• Experience designing and managing research, pilots, experiments, or evidence-based programs.
• Strong understanding of Virtual First, distributed, hybrid, or modern ways of working.
• Excellent written, verbal, facilitation, and executive communication skills.
• Comfort working in ambiguity and proactively identifying opportunities.

Responsibilities

• Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management
• Design and lead organizational research, pilots, and experiments that test new ways of working
• Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption
• Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning
• Establish clear objectives, success measures, milestones, risks, and reporting across the work stream
• Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions
• Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes.

Skills

Program management

Stakeholder management

Executive communication

Change management

Tools

AI enablement tools

Knowledge management systems

Digital workflows

Job description

Dropbox is adopting a Virtual First approach where work is distributed and asynchronous collaboration is embraced. The Senior Program Manager, Employee Experience will own a strategic stream focused on tool optimization and AI-enabled ways of working across Zones 2 and 3.

The role combines program management with research, experimentation, and stakeholder management, driving knowledge management and change across People, Technology, and Operations to improve employee effectiveness and adoption