Senior Program Manager, Customer Programs — Remote

Dropbox; San Francisco (CA); Remote; USD 144,000 - 195,000; Full time

Job summary

Dropbox is seeking a Senior Program Manager, Customer Programs to lead cross-functional initiatives that deepen customer engagement, learning, and value delivery across the lifecycle.

In a Virtual First environment, you will coordinate with Sales, CS, Product, Design, and GTM teams to define objectives, align stakeholders, and deliver measurable outcomes, while maintaining executive visibility and customer focus.

Qualifications

• 8+ years of experience in program management, customer programs, strategy & operations, GTM operations, product operations, or a related field.
• Ability to take highly ambiguous initiatives from problem definition through execution, with limited direction.
• Experience leading customer-facing programs with strong judgment around engagement and experience.
• Coordinate multiple senior stakeholders and functions with different priorities and ownership.
• Strong operating judgment to determine structure, tradeoffs, and repeatable mechanisms.
• Excellent written and verbal communication; synthesize data into concise recommendations.
• Hands-on senior IC who can operate between strategic problems and detailed execution.

Responsibilities

• Lead complex customer programs end-to-end with clear objectives, milestones, owners, risks, and outcomes.
• Create a coordinated customer experience across Dropbox by partnering with Sales, CS, Product, and other teams.
• Lead large cross-functional teams through priorities and ambiguity to drive decisions.
• Translate customer signals into actions for Product and GTM owners.
• Build scalable program infrastructure, including playbooks, readiness criteria, and risk paths.
• Provide executive-level synthesis of program health, customer signal, risks, and recommendations.

Skills

8+ years PM experience

Cross-functional leadership

Customer programs

Ambiguity handling

Senior IC

Stakeholder management

Communications

Hands-on execution

Job description

Dropbox is seeking a Senior Program Manager, Customer Programs to lead cross-functional initiatives that deepen customer engagement, learning, and value delivery across the lifecycle.

In a Virtual First environment, you will coordinate with Sales, CS, Product, Design, and GTM teams to define objectives, align stakeholders, and deliver measurable outcomes, while maintaining executive visibility and customer focus.