Senior Program Manager, Cross‑Functional Operations & Automation

T-Mobile; Bellevue (WA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Stock grant program

Employee stock purchase plan

401(k) plan

Financial coaching

Job summary

T-Mobile in Bellevue, WA is seeking a Senior Program Manager to lead complex, cross-functional initiatives and drive program execution across product, technology, operations, and finance. You will develop roadmaps, manage risks, and deliver on strategic priorities while building scalable processes that improve throughput and operational excellence.

This role emphasizes stakeholder influence without direct authority and requires strong communication, collaboration, and a results-driven mindset.

Qualifications

• 4–7 years of program management, project management, business operations, or related experience.
• Experience leading large, cross-functional initiatives with multiple stakeholders.
• Knowledge of program governance, risk management, milestone tracking, and dependency management.
• Ability to manage competing priorities across multiple workstreams.
• Strong analytical and problem-solving capabilities with a data-driven mindset.

Responsibilities

• Lead end-to-end delivery of strategic and operational programs involving multiple stakeholder groups.
• Develop, maintain, and communicate program roadmaps, milestones, dependencies, and timelines.
• Drive cross-functional alignment to ensure initiatives are executed on schedule and meet business objectives.
• Establish clear ownership, accountability, and governance across participating teams.
• Track program health and proactively manage risks, blockers, and escalations.
• Partner with Product, Technology, Operations, Marketing, Finance, Legal, and others to drive execution.
• Identify gaps, interdependencies, and process inefficiencies affecting delivery.
• Facilitate decision-making discussions and resolve competing priorities across stakeholders.
• Build relationships and influence outcomes without direct reporting authority.
• Own BAU processes and operational activities; develop playbooks and SOPs.
• Create dashboards, scorecards, and reporting to monitor performance.
• Drive automation and scalable workflows with technical teams.

Skills

Program management

Stakeholder management

Cross-functional leadership

Risk management

Data-driven decision making

Process improvement

Communication

Strategic planning

Education

Bachelor's degree in Business/Technology/Engineering/Operations

Job description

T-Mobile in Bellevue, WA is seeking a Senior Program Manager to lead complex, cross-functional initiatives and drive program execution across product, technology, operations, and finance. You will develop roadmaps, manage risks, and deliver on strategic priorities while building scalable processes that improve throughput and operational excellence.

This role emphasizes stakeholder influence without direct authority and requires strong communication, collaboration, and a results-driven mindset.