Senior Program Manager — Cross-Functional & Automation

T-Mobile; Factoria (WA); On-site; USD 150,000 - 210,000; Full time

Job summary

T-Mobile is seeking a Senior Program Manager to lead complex, cross-functional initiatives across multiple business and technology teams. You will own program execution, align objectives, and drive efficiency through process optimization and automation.

You will influence without direct authority, manage risks, and build scalable operational playbooks, dashboards, and governance that increase throughput and support strategic priorities.

Qualifications

• Experience leading cross-functional programs across business and technology teams.
• Ability to align objectives, manage dependencies, and deliver on milestones.
• Strong stakeholder influence and governance across organizations.

Responsibilities

• Lead end-to-end delivery of strategic and operational programs involving multiple stakeholder groups.
• Develop, maintain, and communicate program roadmaps, milestones, dependencies, and timelines.
• Drive cross-functional alignment to ensure initiatives are executed on schedule and meet business objectives.
• Establish clear ownership, accountability, and governance across participating teams.
• Track program health and proactively manage risks, blockers, and escalations.
• Partner with Product, Technology, Operations, Marketing, Finance, Legal, and other teams to drive execution.
• Identify gaps, interdependencies, resource constraints, and inefficiencies impacting delivery.
• Facilitate decision-making and resolve competing priorities across stakeholders.
• Build relationships and influence outcomes without direct reporting authority.
• Own and execute BAU processes and develop operational playbooks, governance models, and SOPs.

Skills

Program leadership

Stakeholder management

Cross-functional coordination

Roadmap planning

Risk management

Job description

T-Mobile is seeking a Senior Program Manager to lead complex, cross-functional initiatives across multiple business and technology teams. You will own program execution, align objectives, and drive efficiency through process optimization and automation.

You will influence without direct authority, manage risks, and build scalable operational playbooks, dashboards, and governance that increase throughput and support strategic priorities.