Sr. Program Manager, Credit Card

T-Mobile; Bellevue (WA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Stock grant program

Employee stock purchase plan

401(k) plan

Financial coaching

Job summary

T-Mobile in Bellevue, WA is seeking a Senior Program Manager to lead complex, cross-functional initiatives and drive program execution across product, technology, operations, and finance. You will develop roadmaps, manage risks, and deliver on strategic priorities while building scalable processes that improve throughput and operational excellence.

This role emphasizes stakeholder influence without direct authority and requires strong communication, collaboration, and a results-driven mindset.

Qualifications

• 4–7 years of program management, project management, business operations, or related experience.
• Experience leading large, cross-functional initiatives with multiple stakeholders.
• Knowledge of program governance, risk management, milestone tracking, and dependency management.
• Ability to manage competing priorities across multiple workstreams.
• Strong analytical and problem-solving capabilities with a data-driven mindset.

Responsibilities

• Lead end-to-end delivery of strategic and operational programs involving multiple stakeholder groups.
• Develop, maintain, and communicate program roadmaps, milestones, dependencies, and timelines.
• Drive cross-functional alignment to ensure initiatives are executed on schedule and meet business objectives.
• Establish clear ownership, accountability, and governance across participating teams.
• Track program health and proactively manage risks, blockers, and escalations.
• Partner with Product, Technology, Operations, Marketing, Finance, Legal, and others to drive execution.
• Identify gaps, interdependencies, and process inefficiencies affecting delivery.
• Facilitate decision-making discussions and resolve competing priorities across stakeholders.
• Build relationships and influence outcomes without direct reporting authority.
• Own BAU processes and operational activities; develop playbooks and SOPs.
• Create dashboards, scorecards, and reporting to monitor performance.
• Drive automation and scalable workflows with technical teams.

Skills

Program management

Stakeholder management

Cross-functional leadership

Risk management

Data-driven decision making

Process improvement

Communication

Strategic planning

Education

Bachelor's degree in Business/Technology/Engineering/Operations

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

We are seeking a highly motivated and results-driven Senior Program Manager to lead complex, cross-functional initiatives and operational programs across multiple business and technology teams. This role is responsible for driving program execution, managing strategic priorities, coordinating milestone delivery, identifying risks and gaps, and enabling organizational efficiency through process optimization and automation.

The ideal candidate is a strong program leader who thrives in ambiguity, excels at stakeholder management, and has a demonstrated ability to influence across organizations without direct authority. This individual will play a critical role in aligning cross-functional teams, ensuring business objectives are met, and building scalable processes that increase organizational throughput and operational excellence.

Responsibilities :

Program Leadership & Execution

• Lead end-to-end delivery of strategic and operational programs involving multiple stakeholder groups.
• Develop, maintain, and communication program roadmaps, milestones, dependencies, and timelines.
• Drive cross-functional alignment to ensure initiatives are executed on schedule and meet business objectives.
• Establish clear ownership, accountability, and governance across participating teams.
• Track program health and proactively manage risks, blockers, and escalations.

Cross-Functional Coordination

• Partner closely with Product, Technology, Operations, Marketing, Finance, Legal, and other functional teams to drive execution.
• Identify gaps, interdependencies, resource constraints, and process inefficiencies that may impact delivery.
• Facilitate decision‑making discussions and resolve competing priorities across stakeholder groups.
• Build strong relationships and influence outcomes without direct reporting authority.

Portfolio Prioritization & Planning

• Support and manage program intake, prioritization, and resource allocation processes.
• Develop frameworks for evaluating strategic initiatives, tradeoffs, and business value.
• Provide recommendations to leadership on prioritization and execution sequencing.
• Ensure alignment between organizational objectives and team‑level execution plans.

Business Operations & BAU Management

• Own and execute key business‑as‑usual (BAU) processes and operational activities.
• Develop operational playbooks, governance models, and standard operating procedures.
• Create and manage reporting mechanisms, scorecards, and dashboards to monitor performance.
• Drive continuous improvement initiatives that improve efficiency, quality, and predictability.

External Partner Management

• Serve as the primary point of contact for external partners, and third‑party stakeholders.
• Manage partner deliverables, timelines, dependencies, and performance expectations.
• Facilitate issue resolution and ensure commitments are met according to agreed‑upon milestones.
• Foster strong partnerships that support program objectives and business outcomes.

Process Improvement & Automation

• Identify manual processes and operational bottlenecks that limit team productivity.
• Design and implement automated workflows, reporting solutions, and scalable operational processes.
• Partner with technical teams to develop tools and systems that increase organizational throughput.
• Leverage data and metrics to inform process improvements and measure results.

Strategic Planning & Communication

• Translate organizational goals into actionable program plans and execution strategies.
• Develop executive‑ready communications, status updates, and program reviews.
• Facilitate quarterly, annual, and ongoing planning activities across stakeholder groups.
• Drive organizational alignment through clear, consistent communication and stakeholder engagement.

Required Qualifications:

• Bachelor's degree in Business, Technology, Engineering, Operations, or a related field.
• 4-7 years of program management, project management, business operations, or related experience.
• Proven experience leading large, cross‑functional initiatives with multiple stakeholders.
• Strong knowledge of program governance, risk management, milestone tracking, and dependency management.
• Experience managing competing priorities across multiple workstreams.
• Demonstrated ability to identify operational gaps and drive process improvements.
• Exceptional communication, organizational, and stakeholder management skills.
• Strong analytical and problem‑solving capabilities with a data‑driven mindset.

Preferred Qualifications:

Experience in financial services, retail, telecommunications, technolog