Senior Program Manager, Client Operations

Experian; Austin (TX); Hybrid; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Bonus plan

Benefits package

Remote/Hybrid/In-Office flexibility

Flexible time off

Zusammenfassung

Experian is seeking a Senior Program Manager, Client Operations, to guide large-scale client implementations and strategic programs across financial services, fintech and telco sectors. You will partner with stakeholders to ensure successful outcomes, drive innovation, and improve processes within Experian's hub network.

You will report to FSD and are expected to reside in or near one of our collaboration hubs, with a flexible environment that supports remote, hybrid, or in-office work

Qualifikationen

• BA/BS degree required.
• PMP or PgMP Certification preferred.
• 10+ years of client-facing program management experience.
• 5+ years of experience with Agile, integrations, APIs, and architecture preferred.
• Proficiency with AI tools such as Copilot, Claude and Enterprise ChatGPT.
• Experience with financial services and credit industries is beneficial.
• Reside in or near the designated Collaboration Hub(s).

Aufgaben

• Lead multiple complex client implementations across our product suite from launch to completion alongside project teams.
• Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks.
• Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes.
• Communicate program status, milestones, and risks to all partners.
• Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement.
• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and alignment.

Kenntnisse

Program management

Agile methodologies

AI tools

Financial services experience

Software implementations

Ausbildung

Bachelor's degree

Jobbeschreibung

Role Overview

As the Senior Program Manager, Client Operations, for FSD, you will guide multiple complex client implementations and important strategic programs. You will partner with banks, credit unions, fintechs, and telecommunications companies—to provide impactful solutions and ensure successful outcomes.

At Experian, we believe great work happens when people come together. We’re focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to FSD, and reside in or near one of our collaboration hubs:

You will have opportunity to:

• Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams
• Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks
• Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes
• Communicate program status, important milestones, and risks to all partners
• Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement
• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and agreement

Experience and Skills

• BA or BS degree required
• PMP or PgMP Certification preferred
• 10+ years’ experience client-facing program management, or project management
• 5+ years’ experience Agile methodologies, integrations, API's, transactional systems, and architecture is strongly preferred
• Proficiency with AI tools such as Copilot, Claude and Enterprise ChatGPT
• Experience with financial services and credit industry is beneficialExperience with software implementations is beneficial
• Reside in, or near the designated Collaboration Hub(s) for this role.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian’s people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits / Perks

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.