Product Operations Coordinator - Customer Programs

Experian; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Great compensation package and bonus

Medical, dental, vision benefits

401K matching

Flexible work environment (remote/hybr

Flexible time off

Job summary

Experian is seeking a Product Operations Coordinator - Customer Programs to oversee logistics for customer advisory boards, feedback visits, early-access programs, and major product events. This role supports Product Managers by ensuring smooth execution of programs.

You will coordinate schedules, communications, and on-site support; manage calendars, trackers, and playbooks; and partner with product operations teams on governance and cross-functional coordination.

Qualifications

• Experience in program coordination or product operations.
• Experience coordinating multiple programs, timelines, and dependencies.
• Experience communicating with customers and senior internal stakeholders, in writing and conversation.
• Experience coordinating work across teams and stakeholders without direct authority.
• Willingness to travel for customer visits and events.
• Preferred: US healthcare and revenue cycle experience; experience with Jira, Salesforce, Confluence, or Microsoft 365.

Responsibilities

• Coordinate customer programs from scheduling and invitations through follow-up.
• Support Product participation in major customer events, including timelines, speakers, materials, and readiness.
• Provide on-site support for customer visits, advisory meetings, and events.
• Maintain program calendars, participant lists, trackers, and action items; share visibility into upcoming programs and readiness.
• Send timely, professional communications to customers and internal partners about program logistics and next steps.
• Track commitments, dependencies, and risks through completion; escalate issues as needed.
• Create reusable playbooks, templates, and checklists; find ways to simplify recurring program work.
• Partner with other Product Operations roles on governance, reporting, and cross-functional coordination for customer programs.

Skills

Program coordination

Multi-program management

Customer & stakeholder comms

Cross-functional coordination

Travel readiness

Hub proximity requirement

Tools

Jira

Salesforce

Confluence

Microsoft 365

Job description

Role Overview

The Product Operations Coordinator - Customer Programs provides operational support for Product programs that involve customers and other external partners. You will manage the logistics and follow-through for customer advisory boards, customer feedback visits, early-access client programs, and major Product events. This frees Product Managers to focus on customer learning and product decisions.

Location

At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Director of Product Management and reside in or near one of our collaboration hubs:

Costa Mesa, CA; San Jose, CA; Allen, TX; Austin, TX; Franklin, TN; New York, NY; Schaumberg, IL; Washington, D.C.; Atlanta, GA; Boston, MA; Seattle, WA

You will have opportunity to:

• Coordinate customer programs, including Product Advisory Boards, customer feedback visits, and alpha/beta (early-access) client programs, from scheduling and invitations through follow-up
• Support Product participation in major customer events, including timelines, speakers, materials, and readiness
• Provide on-site support for customer visits, advisory meetings, and events
• Maintain program calendars, participant lists, trackers, and action items, and share clear visibility into upcoming programs, readiness, and open actions
• Send timely, professional communications to customers and internal partners about program logistics and next steps
• Track commitments, dependencies, and risks through completion, and escalate issues that need Product Manager or leadership decisions
• Create reusable playbooks, templates, and checklists, and find ways to simplify or automate recurring program work
• Partner with other Product Operations roles on governance, reporting, and cross-functional coordination for customer programs

Experience and Skills

• Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role
• Experience managing multiple programs, timelines, participants, and dependencies at the same time
• Experience communicating directly with customers and senior internal stakeholders, in writing and in conversation
• Experience coordinating work across teams and stakeholders without direct authority
• Ability to travel as needed for customer visits, advisory meetings, and events
• Preferred: Experience supporting Product Management, SaaS/software, healthcare technology, or B2B customer programs, such as advisory boards, customer councils, early-access programs, or conferences
• Preferred: US healthcare and revenue cycle experience; experience with Jira, Salesforce, Confluence, or Microsoft 365
• Reside in, or near the designated Collaboration Hub(s) for this role.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/