Product Manager II

Experian; United States; Hybrid; USD 80,237 - 139,077; Full time

Benefits offered by this job

Great compensation package and bonus plan

Core benefits including medical, dental, vision, and matching 401K

Flexible work environment

Flexible time off including vacation and sick leave

Job summary

A global data and technology company is seeking a Product Manager to oversee the customer experience delivery. You will implement strategic initiatives that enhance user journeys. The ideal candidate has over 5 years of experience and a background in financial products, alongside strong collaboration skills with cross-functional teams. This role offers a comprehensive compensation package and flexible work arrangements.

Qualifications

• Over 5 years of product management experience in a consumer-focused role.
• Experience with delivering integrated journeys using various shared components.
• Familiarity with product management practices, including defining user stories.

Responsibilities

• Implement the product vision and roadmap for customer experience.
• Contribute to a multi-year product strategy informed by trends and insights.
• Champion product management by establishing OKRs tied to business impact.

Skills

Product management

Consumer-facing financial products

Agile methodologies

User research

Collaboration across teams

Education

Bachelor's degree in Engineering, Business/Marketing, or a related technical field

Job description

Company Description

Job Posting - Salary Range: $80,237 - $139,077
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Experian Consumer Services is looking for a Product Manager to oversee the delivery and growth of our customer experience cross-domain workstreams. We are looking for a strategic and execution-driven product leader to implement the growth and transformation of our customer experience journeys. You will report to the Senior Product Manager – D2C CX Domain.

Responsibilities

• Implement the end-to-end product vision and roadmap for the whole customer experience for new programs, delivering a clear and contextual financial health experience that meets users' needs and inspires conversion.
• Contribute to a multi-year product strategy, informed by trends, partner and internal capabilities, and consumer insights.
• Champion product management by establishing OKRs tied to business and consumer impact and aligning teams toward measurable goals.
• Implement the product roadmap, from discovery to launch and iteration, including user research, experience design, feature prioritization, engineering execution, testing, go-to-market, and funnel optimization.
• Collaborate with partners, including business owners, design, engineering, analytics, legal, compliance, content, research, CX operations, and information security to create high-quality, compliant solutions on time and at scale.
• Advance Experian's end-to-end customer experience, ensuring seamless integration into the broader Experian.com and mobile app ecosystem—extending users' personal finance journey based on evolving customer's needs.
• Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.

Qualifications

• 5+ years of product management experience, delivering consumer-facing financial products through end-to-end integrated journeys.
• 2+ years of experience building or connecting inter- and intra-domain programs using shared componentry, libraries, and themes. Experience in integrated journeys that connect CRM, analytics, product, and customer service.
• Experience with main product management practices: defining user stories and requirements, developing wireframes, running A/B and multivariate tests, and analyzing product performance at scale.
• Experience working in Silicon Valley Product Operating Model, Agile, or Lean environments, collaborating across product, engineering, design, and go-to-market teams.
• Bachelor's degree in Engineering, Business/Marketing, or a related technical field (preferred).

Benefits/Perks

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Additional Information

• Seniority level: Mid‑Senior level
• Employment type: Full-time
• Job function: Product Management

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job‑related skills, experience, and education. You will also be eligible for a variable pay opportunity.