Senior Program Manager, B2B Delivery Ops

Amazon; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Business Operations is seeking a Sr. Program Manager to own end-to-end delivery programs in the US. You will define operating models, build scalable processes, and drive performance across programs from pilot to nationwide rollout.

You will work across transportation, operations, finance, and 3PL partners, turning ambiguous problems into repeatable solutions, with data-driven KPI reporting and senior leadership updates.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience with Excel (Pivot Tables, VLookups) at an advanced level and SQL.
• Experience defining and executing program requirements and using data and metrics to determine improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Own end-to-end program management for NA delivery programs, driving initiatives from scoping through launch and steady-state optimization.
• Build playbooks, SOPs, and scalable processes that enable repeatable processes as networks and programs grow from pilot to scale.
• Build and maintain KPI reporting and business review mechanisms (WBR, MBR, QBR) that provide visibility into delivery performance and operational health.
• Drive cross-functional coordination across transportation, operations, finance, engineering, and 3PL partners to deliver milestones on schedule.
• Analyze network performance data to identify root causes of delivery misses, optimization opportunities, and cost reduction levers.
• Manage trade-offs between speed, cost, and service quality when making fulfillment and capacity decisions under time pressure.
• Escalate risks proactively with data-backed mitigation plans before they impact customers.

Skills

Program management

Data-driven

Cross-functional collaboration

Excel advanced

SQL

Leadership to senior leadership

Education

Master's degree or MBA

Tools

SQL

Job description

Amazon Business Operations is seeking a Sr. Program Manager to own end-to-end delivery programs in the US. You will define operating models, build scalable processes, and drive performance across programs from pilot to nationwide rollout.

You will work across transportation, operations, finance, and 3PL partners, turning ambiguous problems into repeatable solutions, with data-driven KPI reporting and senior leadership updates.