Senior Program Manager (autonomous vehicles)

TSMG Holding; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

TSMG Holding in Dallas seeks a Senior Program Manager to direct field operations for autonomous vehicle roadside assistance, overseeing a multi-layer team and thousands of contributors. The role emphasizes strategic planning, budget oversight, compliance, and safe, rapid responses in dynamic transit environments.

Ideal candidates have 10+ years of management experience, a strong logistics background, and a proven ability to scale operations in a complex setting.

Qualifications

• 10+ years of relevant management and leadership experience required.
• Strong background in transportation and/or logistics is highly preferred.
• P/L management, including forecasting & budgeting.
• Working knowledge of federal and state employment laws and motor vehicle operations rules.
• Ability to maintain positive relationships with clients, employees, and support departments.
• Flexibility and agility for changing business needs and projects.
• Experience managing a P/L, including forecasting & budgeting.
• Proficiency with Microsoft Office and/or GSuite and data management in spreadsheets.
• Strong written and oral communication skills and presentation abilities.
• Experience in rapid response and recovery with multiple vehicle types is desired or equivalent.
• Ability to launch operations in ambiguous environments with minimal information.

Responsibilities

• Manages global response and recovery operations in dynamic transit environments.
• Overseeing managers and customer-facing employees while ensuring safety and mitigating high-visibility situations.
• Provides strategic planning and direction to operations.
• Manages and maintains client contract compliance.
• Fosters an environment where employee suggestions are vetted and implemented.
• Provides general guidance to department managers.
• Partners with corporate support teams to ensure optimal service delivery.
• Assists with developing and managing the operational budget.
• Implements hiring decisions including terminations, promotions, and new hires.

Skills

Leadership experience

P/L management

Forecasting

Operations coordination

Client relationship

Education

Bachelor's degree in Business Administration/Logistics/Transportation

Tools

Excel

GSuite

Job description

The Senior Program Manager (SPM), will need to direct and oversee in field operations of autonomous vehicle roadside assistance operations, serving one of the largest AV companies. This leadership position is intended to fill a critical operational function, managing a team of managers, and thousands of individual contributors.

Academic Preference & Qualifications:

• Bachelor’s degree or equivalent experience in Business Administration, Logistics, Transportation, and or related field preferred
• Must possess a valid Class A or B driver’s license in the State of Texas, to include a Passenger endorsement, and have at least three (3) years of recent professional commercial driving experience

Key responsibilities:

• Manages global response and recovery operations in dynamic transit environments
• Directly overseeing managers and employees that are customer facing and charged with mitigating high visibility situations while exercising extreme safety
• Provides strategic planning and direction to the operations
• Manages and maintains client contract compliance
• Fosters an environment where employee suggestions are vetted and implemented whenever possible and in line with the company’s direction
• Provides general guidance to department managers
• Partners with corporate support teams to ensure optimal delivery of services to the assigned sector
• Manages and maintains client contract compliance
• Assists with Developing and managing the operational budget
• Investigates, implements, and administers hiring decisions including terminations, promotions, and new hires

Necessary Skills:

• 10 or more years of relevant management and leadership experience required
• Strong background in transportation and/or logistics is highly preferred
• Expertise in fleet management and complex scheduling for operations and maintenance can be added advantage
• Working knowledge of basic federal and state employment laws and also of laws, ordinances and regulations pertaining to motor vehicle operations
• Ability to maintain positive relationships with clients, employees, and support departments
• Remain flexible and agile for changing business needs and/or projects
• Experience managing a P/L, including forecasting & budgeting
• Working knowledge and proficiency with Microsoft Office and/or GSuite programs and the ability to manage and manipulate data in spreadsheets
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
• Experience in rapid response and recovery operations with numerous vehicle types is desired or equivalent experience
• Ability to launch operations in ambiguous environments with minimal information

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.