Senior Program Manager (autonomous vehicles)

TSMG Holding; Atlanta (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

TSMG Holding is seeking a Senior Program Manager to direct and oversee field operations for autonomous vehicle roadside assistance. You will lead a team of managers and thousands of individual contributors across complex, high-visibility scenarios in dynamic transit environments.

The role requires a strong background in transportation/logistics, extensive leadership experience, and proven ability to manage budgets and client contracts.

Qualifications

• Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation, or related field.
• Valid Texas Class A or B driver's license with Passenger endorsement and at least three (3) years of recent professional commercial driving experience.

Responsibilities

• Manages global response and recovery operations in dynamic transit environments.
• Directly oversees managers and employees that are customer-facing and charged with mitigating high visibility situations while exercising extreme safety.
• Provides strategic planning and direction to the operations.
• Manages and maintains client contract compliance.
• Fosters an environment where employee suggestions are vetted and implemented whenever possible and in line with the company’s direction.
• Provides general guidance to department managers.
• Partners with corporate support teams to ensure optimal delivery of services to the assigned sector.
• Assists with developing and managing the operational budget.
• Investigates, implements, and administers hiring decisions including terminations, promotions, and new hires.

Skills

Leadership

Transportation/logistics

Fleet management

Employment law knowledge

Client relationships

Adaptability

P/L management

MS Office / GSuite

Communication skills

Rapid response operations

Ambiguity management

Education

Bachelor’s degree or equivalent

Job description

The Senior Program Manager (SPM) will need to direct and oversee in field operations of autonomous vehicle roadside assistance operations, serving one of the largest AV companies. This leadership position is intended to fill a critical operational function, managing a team of managers and thousands of individual contributors.

Academic Preference & Qualifications

• Bachelor’s degree or equivalent experience in Business Administration, Logistics, Transportation, or related field preferred
• Must possess a valid Class A or B driver’s license in the State of Texas, including a Passenger endorsement, and have at least three (3) years of recent professional commercial driving experience

Key Responsibilities

• Manages global response and recovery operations in dynamic transit environments
• Directly oversees managers and employees that are customer-facing and charged with mitigating high visibility situations while exercising extreme safety
• Provides strategic planning and direction to the operations
• Manages and maintains client contract compliance
• Fosters an environment where employee suggestions are vetted and implemented whenever possible and in line with the company’s direction
• Provides general guidance to department managers
• Partners with corporate support teams to ensure optimal delivery of services to the assigned sector
• Assists with developing and managing the operational budget
• Investigates, implements, and administers hiring decisions including terminations, promotions, and new hires

Necessary Skills

• 10 or more years of relevant management and leadership experience required
• Strong background in transportation and/or logistics is highly preferred
• Expertise in fleet management and complex scheduling for operations and maintenance is an added advantage
• Working knowledge of basic federal and state employment laws and also of laws, ordinances and regulations pertaining to motor vehicle operations
• Ability to maintain positive relationships with clients, employees, and support departments
• Remain flexible and agile for changing business needs and/or projects
• Experience managing a P/L, including forecasting and budgeting
• Working knowledge and proficiency with Microsoft Office and/or GSuite programs and the ability to manage and manipulate data in spreadsheets
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
• Experience in rapid response and recovery operations with numerous vehicle types desired or equivalent experience
• Ability to launch operations in ambiguous environments with minimal information