Senior Program Manager, AI-Ready Fiber Deployments

Lumen; Salem (OR); Remote; USD 89,000 - 118,000; Full time

Job summary

Lumen is seeking a Lead Project Manager to guide large-scale, complex customer deployments from planning through completion. You will act as the primary contact, coordinating customers, internal teams, and vendors to deliver solutions on time, within scope and budget.

This work-from-home role requires seasoned project leadership, with experience in fiber delivery projects, strong communication, and the ability to manage competing priorities and risks while maintaining executive-level updates.

Qualifications

• Bachelor's degree or at least five years of related experience.
• Experience managing complex customer-facing technology implementations.
• Experience managing or supporting fiber delivery projects with OSP/ISP knowledge.
• Demonstrated ability to manage project scope, schedules, resources, risks, and stakeholder expectations.
• Strong written and verbal communication, including executive-level updates.

Responsibilities

• Lead highly complex customer implementation projects and programs throughout the full project lifecycle.
• Develop and manage project plans, schedules, resource requirements, deliverables, and success measures.
• Serve as the primary customer contact, providing clear updates and maintaining alignment on scope, responsibilities, timelines, and expectations.
• Analyze project progress and deliver concise status, risk, jeopardy, and executive-level reports.
• Identify and manage risks, dependencies, and schedule changes, escalating issues and recommending alternatives when appropriate.
• Coordinate internal teams and external vendors to support the timely delivery of contracted services.
• Facilitate project meetings, document decisions, and track action items through completion.
• Mentor team members, promote consistent project management practices, and identify additional customer needs that may create future sales opportunities.

Skills

Project management

Cross-functional leadership

Communication

Education

Bachelor's degree or 5+ years experience

Job description

Lumen is seeking a Lead Project Manager to guide large-scale, complex customer deployments from planning through completion. You will act as the primary contact, coordinating customers, internal teams, and vendors to deliver solutions on time, within scope and budget.

This work-from-home role requires seasoned project leadership, with experience in fiber delivery projects, strong communication, and the ability to manage competing priorities and risks while maintaining executive-level updates.