Senior Program Manager, AI-Ready Connectivity Deployments

Lumen; Topeka (KS); Remote; USD 85,000 - 113,000; Full time

Job summary

Lumen is seeking a Lead Project Manager to guide large-scale customer deployments from planning through completion. You will act as the primary contact, coordinating customers, internal teams, and vendors to deliver solutions on time, within scope, and within budget.

Ideal candidates have extensive experience leading complex technology implementations, including fiber delivery projects (OSP/ISP), and can communicate effectively with executives and stakeholders across the organization.

Qualifications

• Bachelor's degree or at least five years of related experience.
• Experience managing complex customer-facing technology implementations.
• Experience managing fiber delivery projects with OSP/ISP infrastructure knowledge.
• Ability to lead cross-functional teams and communicate with stakeholders at all levels.

Responsibilities

• Lead highly complex customer implementation projects and programs through full lifecycle.
• Develop and manage project plans, schedules, resources, deliverables, and success measures.
• Serve as primary customer contact with clear updates on scope, timelines and responsibilities.
• Analyze progress and provide executive-level status, risk, and jeopardy reports.
• Identify risks and schedule changes, escalate issues and propose alternatives.
• Coordinate internal teams and external vendors to ensure timely delivery of services.
• Facilitate project meetings and track decisions and actions to completion.
• Mentor team members and identify future sales opportunities.

Skills

Project leadership

Customer deployments

Cross-functional teams

Executive updates

Education

Bachelor's degree

5+ years related experience

Job description

Lumen is seeking a Lead Project Manager to guide large-scale customer deployments from planning through completion. You will act as the primary contact, coordinating customers, internal teams, and vendors to deliver solutions on time, within scope, and within budget.

Ideal candidates have extensive experience leading complex technology implementations, including fiber delivery projects (OSP/ISP), and can communicate effectively with executives and stakeholders across the organization.