Senior Program Manager

Akkodis; Jacksonville (FL); On-site; USD 94,000 - 96,000; Full time

Job summary

Akkodis is seeking a M365 Program Manager on a contract (W2) basis for a client in Jacksonville, FL. The role focuses on end-to-end delivery of collaboration and productivity solutions, including M365, with emphasis on security, governance, and user experience.

The ideal candidate will have 7–10 years of tech initiative experience, strong communication, and governance skills. Responsibilities include managing program health, coordinating cross-functional teams, and defining KPIs, with a pay rate

Qualifications

• Experience delivering M365 or Regulated Messaging Services or similar technical projects.
• Excellent written and spoken communication.
• Strong organizational and analytical skills.
• Detail-oriented with action-oriented mindset.
• Experience with Jira preferred.
• Ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office and Visio.
• 7–10 years of experience on technology initiatives.

Responsibilities

• Manage overall program execution and program health inclusive of tasks, risks, dependencies, and impediments.
• Accountable for end-to-end plan ensuring delivery by expected date.
• Collaborate with cross-functional teams to identify and prioritize dependent tasks, track open deliverables to closure.
• Engage and support bank and vendor teams to define critical tasks and inter-dependencies needed to deliver.
• Track watch items, issues, and risks with corresponding mitigation plans for disposition before implementation.
• Track user experience testing and document results, if required.
• Manage user migration, communication, and training for programs as required.
• Drive development of service management measures and KPIs as required.
• As needed, document improvement plans over the course of delivery.
• Prepare briefing notes, reports, program updates, and action plans for Senior Management

Skills

Strong communication

Organizational skills

Analytical skills

Attention to detail

Multi-project management

Stakeholder management

Tools

Jira

Microsoft Visio

Microsoft Office

Job description

Akkodis is seeking a M365 Program Manager for a Contract w2 job with a client in Jacksonville, FL.

The M365 Program Delivery manager oversees delivery of collaboration and productivity solutions at the bank, for example M365 product suite, voice, and video solutions.) The role requires technical knowledge and process expertise to examine whats needed to introduce or the banks collaboration and productivity service. The goal is ensuring programs and/or projects are delivered end-to-end (design, build, operate) with high quality, focus on user experience, proper processes, and required security and compliance controls based on collaboration with banks teams.

Rate Range: $68/hour to $70/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsbilities:

Manage overall program execution and program health inclusive of tasks, risks, dependencies, and impediments.

• Accountable for end-to-end plan ensuring delivery by expected date.
• Collaborate with cross-functional teams to identify and prioritize dependent tasks, track open deliverables to closure.
• Engage and support bank and vendor teams to define critical tasks and inter-dependencies needed to deliver.
• Track watch items, issues, and risks with corresponding mitigation plans for disposition before implementation.
• Track user experience testing and document results, if required.
• Manage user migration, communication, and training for programs as required.
• Drive development of service management measures and KPIs as required.
• As needed, document improvement plans over the course of delivery.
• Prepare briefing notes, reports, program updates, and action plans for Senior Management

Required Qualificatios:

• Demonstrated experience delivering M365 or Regulated Messaging Services preferred, or equivalent technical projects.
• Ability to work well with other bank team members to deliver on their tasks.
• Strong communication (written and spoken skills).
• Expert organizational skills and analytical skills.
• Effective attention to detail and ability to determine course of action as required.
• Ability to learn banks system and tollgates needed to perform role; knowledge of Jira preferred.
• Interact effectively with teams, internal customers, and leadership as needed.
• Handle multiple projects simultaneously.
• Proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio
• 7-10 years' experience working on technology initiatives.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers