Information Technology Project Manager

Akkodis; Warren (OH); On-site; USD 69,000 - 771,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K plan

Paid leave

Job summary

Akkodis in Warren, OH is seeking an IT Project Manager for a 12+ month contract to oversee service delivery for site operations, coordinating with PSPs and SIAM to ensure integrated IT services.

The role focuses on day-to-day operational support, end-to-end enhancements, change management, and collaboration with regional business clients in a manufacturing IT environment.

Qualifications

• 5+ years in a Service Delivery Operations role in IT.
• Strong stakeholder engagement across internal teams and PSPs.
• Experience supporting IT services in a manufacturing environment.

Responsibilities

• Manage integrated IT services for assigned sites with PSP resources.
• Understand business requirements for critical systems and manage service delivery.
• Develop collaborative relationships across IT, SIAM, PSP and business teams.
• Handle IT change management following ITIL and SIAM standards.
• Coordinate with regional teams for IT operations and governance activities.
• Support IT financial processes including purchasing and invoicing.
• Provide local support for business continuity and disaster recovery planning.

Skills

IT project management

Stakeholder management

ITIL/Service delivery

Vendor coordination

Manufacturing IT experience

Job description

Akkodis is seeking an IT Project Manager for a 12+ months Contract position with a client located in Warren, OH.

Pay Range: $50/hr. - $560/hr. On W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Summary:

Job Description We have an exciting opportunity for a Service Delivery and Integration Manager.

The role of the Service Delivery and Integration Manager (SDIM) is to ensure effective, integrated IT service for assigned sites. This position is responsible for managing the delivery of day-to-day operational support and end-to-end management of minor enhancements working with IT staff, SIAM and Performing Service Provider (PSP) resources. The site-specific services include integrated applications, hosting, end-user computing, network and security services. This position will work closely with the BRM and SIAM to maintain effective working relationships with the local business clients at the site, country, and region levels.

The Service Delivery and Integration Manager (SDIM), reports directly to the IT Operations Lead and/or Manager for their respective region.

Responsibilities:

• Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources-coach, counsel and mentor suppliers as required to provide effective integrated services
• For each critical system at a site, understand the business requirements and manage the delivery of services to meet expectations
• Develop strong collaborative IT, SIAM, Performing Service Provider (PSP) and business working relationships to ensure effective IT services
• Engage IT strategic teams to manage business client operational escalations.
• Establish and maintain regular touch points with wider teams for any IT Ops and Service Management topics
• Establish and maintain regular communications with business clients regarding local IT service activities
• Ensure effective local/assigned site IT change management execution, following the ITIL framework and SIAM standards and processes, including coordination of local maintenance windows and IT Solution Delivery scheduling considerations
• Understand the local and regional legal requirements and, on behalf of the client, act as the focal point for the execution of queries, audit, and other formal governance processes, including TISAX audit requirements and actions
• Provide local support for Business Continuity and Disaster Recovery Planning, coordination and testing activities, as requested
• Support other IT teams with local insights into service delivery performance, recommendations for improvements and execution of agreed actions
• Support IT financial processes for provisioning of services, including creation of purchase requisitions, purchase orders, appropriation request approvals, invoice review and approval, and invoice payment performance

Must Haves (i.e. Basic Qualifications):

• 5+ years experience in a Service Delivery Operations role
• Excellent interpersonal skills
• Ability to engage with multiple stakeholders both within company and in PSP teams including Senior Management
• Experience of working in a heavily IT reliant manufacturing environment
• Proven track record of successful delivery with Incident and Problem ownership
• Flexibility reflective of a 24/7 production environment

Preferred Skills:

• Excellent local language skills where English is not the language
• General knowledge of IT service delivery for applications, global hosting, end user computing and networking
• Demonstrated experience in addressing and solving IT and business issues with suppliers and clients

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers