Senior Program Lead - Critical Spares & 24x7 Readiness, Remote

Lumen

Denver (CO)

Remote

USD 139,000 - 185,000

Full time

3 days ago

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Job summary

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. The role leads the enterprise Critical Sparing Program, ensuring network and CPE restoration capabilities remain ready, responsive, and reliable through disciplined execution, urgency, and accountability.

Based remotely in the U.S., you will own end‑to‑end spares lifecycle, drive governance and improvement plans, maintain 24x7 readiness for

Qualifications

Progressive leadership experience in supply chain, logistics, field services, service assurance, asset lifecycle management, telecommunications, network operations, or a comparable mission‑critical environment.
Demonstrated ability to lead teams, complex programs, urgent escalations, service‑level performance, and cross‑functional execution in high‑pressure operations.
Strong analytical capability with the ability to convert operational data into timely decisions, decisive corrective action, and concise senior‑level communication.
Preferred experience with critical spares, field operations, service assurance, telecommunications infrastructure, SAP S/4HANA, ERP systems, transportation, inventory planning, OpsConsole, and analytics platforms.

Responsibilities

Own urgent, disciplined execution across the full spares lifecycle, including fulfillment, transportation, proof of delivery, depot replenishment, reverse logistics, repair/RMA, reclamation, asset recovery, billing, reconciliation, and closure.
Establish program governance, operating controls, priorities, and improvement plans that directly support restoration speed, customer experience, service‑level commitments, and financial objectives.
Maintain 24x7 operational readiness for network and CPE outages, critical installations, severe weather, disasters, and business continuity events as a core member of the Emergency Response Team.
Serve as the senior escalation leader for urgent program issues, order failures, DOA replacements, transportation delays, repair constraints, and other customer‑or service‑impacting events requiring immediate action.
Represent the Sparing Program in senior leadership forums, customer reviews, Service Assurance activities, network reliability initiatives, and enterprise operational events where readiness, response, and risk mitigation are critical.
Lead managers, analysts, and operational teams with clear accountability, timely decision‑making, performance expectations, workforce planning, and succession development.
Own performance management and business reviews covering availability, delivery SLA, restoration milestones, repair turnaround, return compliance, freight performance, asset recovery, and capital avoidance.
Use analytics, root‑cause analysis, and decisive corrective action to resolve process gaps, duplicate orders, high‑failure parts, DOA/damage trends, logistics issues, and recurring service risks.
Partner with Inventory Planning, Service Assurance and Technology Planning and Engineering on deployed‑base analysis, sparing requirements, min/max levels, forecasting, depot strategy, gap mitigation, and capital recommendations; partner with Vendor Quality and Strategic Sourcing on hardware quality, supplier performance, repair effectiveness, and corrective action.
Drive automation, predictive capabilities, system integration, and process improvements that improve traceability, reduce manual effort, accelerate restoration, and strengthen operational control.