Senior Program Director, ServiceNow Delivery

Servicenow; Kirkland (WA); Hybrid; USD 192,000 - 337,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Kirkland, WA is seeking a Program Director to drive on-time, on-budget delivery of defined solutions, collaborating with customers, partners, and internal teams. You will lead the delivery, govern engagements, and ensure stakeholder buy-in while mitigating risks and issues.

You will apply NowCreate methodologies, guide cross-functional teams, and mentor staff to achieve strategic outcomes. Travel up to 50% and flexible work arrangements are supported.

Qualifications

• 15+ years progressive experience in a professional services organization.
• Ability to travel up to 50%.
• Experience integrating AI into work processes or decision-making.
• Creative, high energy, entrepreneurial spirit with ability to run initiatives independently.
• Strong collaboration across functions and excellent communication.

Responsibilities

• Lead delivery team across engagements, including partner collaboration.
• Manage governance, timeline, scope, risk, and financials.
• Collaborate with Sales, partners, and customers to understand goals and value.
• Align deliverables with customer objectives and business outcomes.
• Mentor teams to achieve engagement deliverables and outcomes.
• Oversee multiple projects and complex programs.

Skills

AI integration in business processes

Program delivery leadership

Stakeholder management

Communication skills

Education

ServiceNow certification (aligned workflow)

15+ years progressive experience in professional services

Job description

ServiceNow in Kirkland, WA is seeking a Program Director to drive on-time, on-budget delivery of defined solutions, collaborating with customers, partners, and internal teams. You will lead the delivery, govern engagements, and ensure stakeholder buy-in while mitigating risks and issues.

You will apply NowCreate methodologies, guide cross-functional teams, and mentor staff to achieve strategic outcomes. Travel up to 50% and flexible work arrangements are supported.