Director, ServiceNow Consulting & Transformation

KPMG LLP; Buffalo (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

KPMG LLP in Buffalo, NY, is seeking a Technical Director, ServiceNow Consulting & Transformation to lead multi-workstream ServiceNow initiatives from planning to post-implementation support.

You will set strategic architectures, mentor teams, drive business development, and ensure delivery aligns with client needs and industry standards.

This role requires senior leadership, strong communication with executives, willingness to travel, and a commitment to integrity and professional excellence.

Qualifications

• Eight+ years in ServiceNow consulting leading end-to-end implementations.
• Bachelor's degree from an accredited college/university.
• CSA or CTA certifications preferred.
• Proven success in leading five (5) or more ServiceNow projects, aligning with objectives.
• Excellent analytical, data analysis and presentation skills; strong problem-solving and strategic thinking.
• Travel as needed.
• Must be authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Lead ServiceNow client implementations across multiple workstreams from planning to post-engagement support.
• Provide strategic architectural vision aligned with client needs, goals, and industry standards.
• Provide guidance, training, and mentorship on ServiceNow operations, upgrades, and development.
• Lead business development activities including proposals and cross-line collaboration.
• Oversee management and development of ServiceNow solution areas to meet evolving client needs.
• Maintain key customer relationships and cross-sell other KPMG service offerings; build internal networks.
• Act with integrity, professionalism, and personal responsibility within the firm.

Skills

Leadership

Strategic vision

Stakeholder management

ServiceNow architecture

Requirements gathering

Education

Bachelor's degree in a relevant field

ServiceNow Certified System Admin (CSA)

ServiceNow Certified Technical Architect (CTA)

Job description

KPMG is currently seeking a technical Director, ServiceNow Consulting & Transformation to join our ServiceNow Consulting practice.

Responsibilities:

• Lead ServiceNow client implementations including multiple workstreams from initial planning, requirements design, development, testing, implementation, and post engagement support.
• Provide strategic architectural vision for ServiceNow implementations that align with client needs, business goals, and industry standards.;Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.
• Utilize deep technical knowledge of ServiceNow capabilities and stay up-to-date with platform enhancements and updates; Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
• Lead business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries; Oversee the management and development of specific solution areas within the ServiceNow platform, ensuring they meet evolving client needs and market demands.
• Manage engagements according to KPMGs financial/cost management policies; Oversee and mentor a high-performing team, fostering continuous learning and collaboration; champion the ongoing evaluation and improvement of systems and processes to maximize efficiency and effectiveness
• Maintain key customer relationships and cross sell other KPMG service offerings as well as maintaining satisfaction and good standing; Build strong internal networks within KPMG to leverage firm-wide capabilities for client solutions.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications:

• Minimum eight years of recent experience in ServiceNow technology consulting; experience leading and managing systems integration projects, ensuring alignment with strategic objectives and delivering high-quality results
• Bachelor's degree from an accredited college/university in an appropriate field
• ServiceNow Certified System Admin (CSA) or Certified Technical Architect (CTA) certifications preferred
• Verified success in leading five (5) or more ServiceNow projects, ensuring alignment with strategic objectives and delivering high-quality results
• Excellent analytical, data analysis and presentation skills; excellent problem-solving abilities and strategic thinking; ability to present complex technical information to diverse audiences, including executives
• Travel as needed
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)