Director, Enterprise Program Management (ServiceNow)

PNC Financial Services Group, Inc.; Phoenix (AZ); On-site; USD 146,000 - 326,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

PNC is seeking an experienced Program Management Director to lead a multi-year ServiceNow transformation within Technology. You will oversee strategy, governance, and production readiness, driving delivery across multiple workstreams and senior stakeholders.

The ideal candidate has deep program management expertise and a track record of enterprise transformations, with a strong technology background and the ability to influence leadership and manage risk.

Qualifications

• Proven experience leading large, complex technology programs.
• Experience driving enterprise transformations and governance.
• Strong leadership and communication with executives.

Responsibilities

• Lead a multi-year ServiceNow transformation program overseeing strategy, governance, and production readiness.
• Manage a large-scale program aligning with business objectives and investments.
• Establish governance, executive reporting, milestone tracking, and risk mitigation.
• Partner with technology, architecture, engineering, product, operations and executives to deliver outcomes.
• Develop plans to move initiatives from concept through production and adoption.

Skills

Program management

Enterprise transformation

ServiceNow

Executive communications

Stakeholder management

Education

Bachelor's degree

Tools

ServiceNow

Job description

PNC is seeking an experienced Program Management Director to lead a multi-year ServiceNow transformation within Technology. You will oversee strategy, governance, and production readiness, driving delivery across multiple workstreams and senior stakeholders.

The ideal candidate has deep program management expertise and a track record of enterprise transformations, with a strong technology background and the ability to influence leadership and manage risk.