ServiceNow Director

Gazelle Global; New Jersey; On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Annual incentive bonus

Medical, dental, and vision coverage

401(k) and financial wellness programs

Paid time off and holidays

Training and certification reimburse

Job summary

Gazelle Global is seeking an experienced ServiceNow Director to lead strategic client relationships, growth and delivery across enterprise accounts in Edison, NJ. This role focuses on ServiceNow transformation, account growth, business development and delivery oversight.

You will build executive-level relationships, drive revenue, shape roadmaps and oversee service delivery, KPIs and governance while developing high-performing teams and go-to-market initiatives.

Qualifications

• Over 12 years of client-facing or delivery leadership experience.
• Over 7 years of ServiceNow experience.
• Strong experience across ServiceNow modules: ITSM, ITOM, HRSD, CSM, S2P or SecOps.
• Proven background in business development, account growth and revenue generation.
• Demonstrated ability to manage C-level and executive stakeholders.
• Experience in global service delivery models.
• Strong background in pre-sales, solution advisory, proposals, RFPs and RFIs.
• Experience delivering GTM and account growth strategies.
• Strong financial acumen, including budgeting and commercial management.
• Excellent communication and negotiation skills with stakeholders.
• Proven ability to lead, motivate and develop high-performing teams.
• Solid understanding of the ServiceNow market and transformation trends.
• Ability to navigate ambiguity and own complex problems.
• Industry experience and strong market connections are advantageous.

Responsibilities

• Build and maintain long-term relationships with senior client stakeholders, including CXOs.
• Act as a strategic advisor on ServiceNow solutions, adoption and transformation.
• Develop client roadmaps and account plans aligned with business objectives.
• Drive revenue, profitability and account growth across assigned accounts.
• Identify and pursue new business opportunities, including RFPs, RFIs and proposals.
• Develop client engagement strategies to increase ServiceNow adoption and platform utilisation.
• Partner with sales, marketing and delivery teams for a seamless client experience.
• Oversee service delivery, account governance, KPIs and client satisfaction.
• Identify growth opportunities and develop talent and capability strategies.
• Govern MSP accounts focusing on ServiceNow licensing and platform adoption.
• Collaborate with ServiceNow account executives and internal teams on growth opportunities.
• Lead, mentor and develop ServiceNow teams, including hiring and training.
• Contribute to ServiceNow offerings, innovation and GTM initiatives.
• Support industry events and market engagement to strengthen positioning.

Skills

Client-facing leadership

ServiceNow leadership

ITSM ITOM HRSD CSM S2P SecOps

Business development

C-level stakeholder management

Global delivery model

Pre-sales & RFPs

GTM & account growth

Budget & financial management

Communication & negotiation

Team leadership & development

Market knowledge of ServiceNow

Problem solving & ownership

Industry networking

Job description

We're partnering with a global technology and consulting organization seeking an experienced ServiceNow Director to lead strategic client relationships, ServiceNow growth and delivery across enterprise accounts in Edison, NJ.

This is an opportunity to join a senior leadership team focused on ServiceNow transformation, account growth, business development and delivery oversight, while helping strengthen and grow the wider ServiceNow practice.

The Role

• Build and maintain long-term relationships with senior client stakeholders, including CXOs
• Act as a strategic advisor on ServiceNow solutions, adoption and transformation
• Develop strategic client roadmaps and account plans aligned with business objectives
• Drive revenue, profitability and account growth across assigned accounts
• Identify and pursue new business opportunities, including RFPs, RFIs and proposals
• Develop client engagement strategies to increase ServiceNow adoption and platform utilisation
• Partner with sales, marketing and delivery teams to ensure a seamless client experience
• Oversee service delivery, account governance, KPIs and client satisfaction
• Identify account growth opportunities and develop appropriate talent and capability strategies
• Govern MSP accounts with a focus on ServiceNow licensing, feature upgrades and platform adoption
• Collaborate with ServiceNow account executives and internal teams to identify and pursue growth opportunities
• Lead, mentor and develop ServiceNow teams, including hiring, training and competency development
• Contribute to ServiceNow offerings, innovation and go-to-market initiatives
• Support industry events, thought leadership and market engagement to strengthen ServiceNow positioning

What We're Looking For

• 12+ years of client-facing, account leadership or delivery management experience
• 7+ years of ServiceNow experience
• Strong experience across ServiceNow modules including ITSM, ITOM, HRSD, CSM, S2P or SecOps
• Proven experience in business development, account growth and revenue generation
• Strong C-level and executive stakeholder management experience
• Experience working within a global service delivery model
• Strong background in pre-sales, solution advisory, proposals, RFPs and RFIs
• Experience developing and executing GTM and account growth strategies
• Strong financial acumen, including budget and commercial management
• Excellent communication, negotiation and stakeholder management skills
• Proven ability to lead, motivate and develop high-performing teams
• Strong understanding of the ServiceNow market, industry trends and enterprise transformation
• Ability to navigate ambiguity, solve complex problems and take ownership
• Industry experience and strong market connections are a plus
• Annual incentive bonus
• Medical, dental, and vision coverage
• 401(k) and financial wellness programs
• Paid time off and holidays
• Training and certification reimbursement
• Parental leave and additional employee benefits