Senior Program Director - Health Tech Transformation Leader

Maximus; Santa Fe (NM); Remote; USD 165,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Savings Plan with 公司

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Maximus is seeking a Senior Director to lead a major health marketplace program, driving strategy, execution, and client satisfaction. You will coordinate executive stakeholders and technical teams to ensure successful implementation, operation, and continuous improvement of complex enrollment and premium processing technology and business operations.

The role requires occasional travel to support client meetings and program activities, with a focus on delivering operational excellence and

Qualifications

• Bachelor's degree in related field required.
• 12-15 years of professional experience in a related field required.
• Experience leading government services programs within the Health and Human Services (HHS) sector.
• Demonstrated experience managing large, complex programs with responsibility for operational and technology delivery.
• Proven track record of successfully leading cross-functional teams in a client-facing environment.
• Strong critical thinking and problem-solving skills, with the ability to assess situations, adapt to changing business needs, and make sound decisions.
• Ability to balance strategic leadership with hands-on operational oversight and day-to-day program management.

Responsibilities

• Oversee and manage the Projects financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.
• Lead large-scale, cross-functional programs from strategy through implementation and operational stabilization.
• Oversee program planning, scope management, budgets, schedules, dependencies, and resource allocation.
• Establish governance processes that support accountability, visibility, and timely decision-making.
• Drive risk identification, mitigation planning, issue resolution, and escalation management.
• Ensure alignment across business, operational, technical, PMO, testing, and vendor teams.
• Monitor program performance using established metrics and adjust strategies to maintain delivery commitments.
• Lead operational transformation initiatives that improve efficiency, quality, compliance, and customer experience.
• Identify opportunities to streamline processes, reduce manual effort, and increase automation.
• Develop and implement operational performance metrics, reporting frameworks, and continuous improvement plans.
• Partner with operations leaders to improve productivity, service levels, operational readiness, and workforce effectiveness.
• Drive a culture of accountability, innovation, and operational excellence across the program.
• Champion process optimization and technology modernization efforts that deliver long-term client value.

Skills

Leadership

Strategic thinking

Executive presence

Cross-functional collaboration

Problem solving

Agile / SDLC experience

Education

Bachelor's degree in related field

Tools

Agile SDLC

Job description

Maximus is seeking a Senior Director to lead a major health marketplace program, driving strategy, execution, and client satisfaction. You will coordinate executive stakeholders and technical teams to ensure successful implementation, operation, and continuous improvement of complex enrollment and premium processing technology and business operations.

The role requires occasional travel to support client meetings and program activities, with a focus on delivering operational excellence and