Senior Program Coordinator, Learning & Development

Conditions. Workplace Diversity, LLC.; Cambridge (MA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Tuition assistance

Commuter benefits

Job summary

Harvard University in Massachusetts is seeking a coordinator for the Center for Workplace Development (CWD). Reporting to the Director of Management and Leadership Development, this role coordinates projects across the CWD on campus and virtually, engaging with Harvard employees at all levels.

The position supports program services, prepares materials, coordinates cohort planning, and assists with evaluations, with a hybrid work setup and occasional on-site requirements in Cambridge or nearby

Qualifications

• Minimum of 5 years related work experience required.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Strong communication and customer service skills with employees at all levels.

Responsibilities

• Provides customer service support for a suite of programs and coaching services; manages inboxes; responds to inquiries in a timely manner directly, or through close collaboration with CWD colleagues and partners in schools/units.
• Prepares presentation materials and handouts; creates new, updates existing, and distributes for classes, programs, projects and initiatives; develops accessible documents in accordance with Harvard’s policy.
• Moderates and provides technical assistance to virtual and hybrid offerings; prepares and distributes materials for on campus programs, meetings, and classes.
• Receives, reviews, and processes cohort program applications; reconciles eligibility and enrollment concerns and questions.
• Coordinates annual cohort program planning process; schedules dates, creates enrollment materials and collateral for program managers, human resources, nominees, and nominators; coordinates catering, and reserves rooms.
• Updates adjunct instructor contracts, assists with release time, communications.
• Coordinates 360° and other assessments for CWD programs; tracks participant progress, sends group and individual reminders, coordinates reports, reconciles access issues.
• Distributes pre and post program evaluations and synthesizes data.
• Supports key CWD projects and initiatives; schedules meetings and provides administrative support.
• Supports focus groups with notetaking and administration.
• Serves as back up for CWD Registration Coordinator and HR Operations and Analytics Staff Assistant.
• Serves as point person for the CWD SharePoint site.
• Other duties and projects as assigned.

Skills

MS Office suite

Communication skills

Customer service

Deadline driven

Education

Bachelor’s degree preferred

Tools

Outlook

Excel

Word

PowerPoint

Qualtrics

Adobe

Job description

Harvard University in Massachusetts is seeking a coordinator for the Center for Workplace Development (CWD). Reporting to the Director of Management and Leadership Development, this role coordinates projects across the CWD on campus and virtually, engaging with Harvard employees at all levels.

The position supports program services, prepares materials, coordinates cohort planning, and assists with evaluations, with a hybrid work setup and occasional on-site requirements in Cambridge or nearby