Sr. Program Coordinator, Center for Workplace Development

Harvard Central Administration (CADM) Talent Acquisition; Cambridge (MA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

Retirement plans

Wellbeing resources

Tuition assistance

Commuter benefits

Campus perks

Job summary

Harvard University Central Administration (CADM) seeks a program coordinator for the Center for Workplace Development. You will support a variety of projects across campus and virtually, coordinating programs, materials, and enrollment processes.

The role emphasizes customer service, communications, and data management, with hybrid work in Massachusetts and on-site requirements.

Qualifications

• Minimum of 5 years related work experience required.
• Experience includes administrative, program support, event coordination, or customer service.
• Proficiency in Microsoft Office suite is required.

Responsibilities

• Provides customer service support for programs and coaching services; manages inboxes and inquiries.
• Prepares materials; updates and distributes handouts for classes and programs.
• Moderates virtual/hybrid offerings and distributes on-site materials.
• Reviews applications; handles eligibility and enrollment questions.
• Coordinates annual cohort program planning; schedules dates and prepares enrollment collateral.
• Updates instructor contracts and supports release time communications.
• Coordinates 360° assessments; tracks progress and resolves access issues.
• Distributes evaluations and synthesizes data.
• Supports key projects and schedules meetings; provides administrative support.
• Notetakes for focus groups and serves as back-up for coordinators.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Teamwork

Self-motivation

Education

Bachelor’s degree

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Qualtrics

Adobe

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Description

Job Summary: Reporting to the Director of Management and Leadership Development, in the Center for Workplace Development (CWD), with dotted line reporting relationships to the Sr. Director, Executive and Organizational Effectiveness and the Director, Employee Learning and Development, this position provides coordination for a variety of projects, programs, and initiatives across the Center for Workplace Development on campus and virtually. The programs and initiatives supported by this position are designed for a variety of audiences and provide an opportunity to work with Harvard employees at all levels across the university.

Job-Specific Responsibilities

• Provides customer service support for a suite of programs and coaching services; manages inboxes; responds to inquiries in a timely manner directly, or through close collaboration with CWD colleagues and partners in schools/units.
• Prepares presentation materials and handouts; creates new, updates existing, and distributes for classes, programs, projects and initiatives; develops accessible documents in accordance with Harvard’s policy.
• Moderates and provides technical assistance to virtual and hybrid offerings; prepares and distributes materials for on campus programs, meetings, and classes.
• Receives, reviews, and processes cohort program applications; reconciles eligibility and enrollment concerns and questions.
• Coordinates annual cohort program planning process; schedules dates, creates enrollment materials and collateral for program managers, human resources, nominees, and nominators; coordinates catering, and reserves rooms.
• Updates adjunct instructor contracts, assists with release time, communications.
• Coordinates 360° and other assessments for CWD programs; tracks participant progress, sends group and individual reminders, coordinates reports, reconciles access issues.
• Distributes pre and post program evaluations and synthesizes data.
• Supports key CWD projects and initiatives; schedules meetings and provides administrative support.
• Supports focus groups with notetaking and administration.
• Serves as back up for CWD Registration Coordinator and HR Operations and Analytics Staff Assistant.
• Serves as point person for the CWD SharePoint site.
• Other duties and projects as assigned.

Work Format Details

This is a hybrid position that is based in Massachusetts. Please note that this role involves time on-site, including time on-site with little notice. Commutable distance to Cambridge will be key to the successful performance of this role. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Qualifications

Basic Qualifications

• Minimum of 5 years related work experience required.
• Related work experience includes administrative support, program support, event coordination, or customer service.
• Proficiency in Microsoft products: Outlook Mail & Calendar, Excel, Word and PowerPoint required.

Additional Qualifications and Skills

• Bachelor’s degree strongly preferred, or an equivalent of education plus relevant business experience.
• Strong interest in a career in the field of learning and development preferred.
• Experience with Qualtrics or other survey creation tools.
• Experience with Adobe.
• Effective communication skills, both written and oral, comfortable communicating with employees at all levels.
• Demonstrated customer service orientation and experience.
• Proven problem-solving skills; critical thinking, creativity, judgement, and decision-making.
• Demonstrated ability to work in a deadline driven environment managing concurrent priorities for multiple stakeholders.
• Demonstrated attention to detail and reliability on project and task follow-through.
• Proven ability to work independently and as part of a team.
• Self-starter with an eye towards project and program efficiency and improvement.
• Capacity to develop and maintain strong professional relationships across the organization and to work collaboratively with colleagues.
• Interest in the field of learning and development preferred.

Standard Hours/Schedule: 40 hours per week

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.

Pre-Employment Screening: Identity

Orientation and Review Period

90 days

Salary Grade and Ranges

This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.